As-home Terms of Service

Last Updated: June 22, 2025, Thanks for using As-home!

The documents referred to within these Terms include but are not limited to our:

• Privacy Policy, which describes our collection and use of personal data.
• Payments Terms of Service, which govern any payment services provided to Members by the As-home payment entities (such entities, collectively, "As-home Payments").
• Service Fees Policy, which describes how As-home service fees are charged to Hosts and Guests.
• Offline Fee Policy, which describes the circumstances in which a Host can charge additional fees or charges outside the As-home Platform.
• Off-Platform Policy, which prohibits certain actions from occurring outside of the As-home Platform.
• Taxes Policy, which explains what taxes may apply to a Reservation.
• Host Privacy Standards, that specify how Hosts should handle Guest Personal Information.
• Cancellation Policies for Homes, that explain the cancellation policies that may apply to a listing. The Host’s cancellation policy applicable to each reservation is displayed on the Listing page before booking.
• Major Disruptive Events Policy, which explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impractical or illegal to complete your Reservation.
• Rebooking and Refund Policy for Homes, which explains how As-home will assist with rebooking a reservation and how As-home handles refunds when a Host cancels a reservation or another Reservation Issue disrupts a stay.
• Resolution Centre page, which describes how money-related disputes between Hosts and Guests may be resolved.
• Host Damage Protection Terms, which explains the terms, exclusions and limitations under which As-home will agree to pay a Host to repair or replace Covered Property as a result of a Covered Loss.
• Reviews Policy, which governs reviews left by Members on the As-home Platform.
• Community Standards, that apply to Members and help ensure safe stays, services, experiences, and interactions.
• Content Policy, which governs the posting by Members of content on the As-home Platform.
• Non-discrimination Policy, which describes the fundamental principles of inclusion and respect and provides guidance to Members in making accommodation distinctions based on certain personal characteristics.

These Terms of Service (“Terms”) constitute a binding legal agreement between you and As-home for Asset Management, an Egyptian entity headquartered at Red Sea Governorate, North Hurghada, Al Nour and its Extension, Amlak Lands, 779/777 (“As-home,” “we,” “us,” or “our”). These Terms govern your access to and use of the As-home websites, mobile applications, and related offerings (collectively, the “As-home Platform”). The As-home Platform enables registered users (“Members”) to publish, offer, search for, and book properties for sale, long-term rentals, vacation homes, commercial spaces, or hotel accommodations in Egypt. Members who publish and offer properties are “Hosts,” and Members who search for, book, or use properties are “Guests.”

These Terms incorporate by reference As-home’s Privacy Policy, Community Standards, Content Policy, Reviews Policy, Non-discrimination Policy, Payment Terms of Service, and other supplemental policies available on our Additional Legal Terms and Policies page. Together, these form the entire agreement between you and As-home. Your use of the As-home Platform is subject to compliance with Egyptian laws, including the Consumer Protection Law, Data Protection Law, and property transaction laws.

As-home is an asset management company operating a digital platform that Hosts list properties for sale, long-term rentals, short-term accommodations (e.g., vacation homes), commercial spaces, or hotel bookings. Hosts may opt for As-home’s asset management services (e.g., cleaning, maintenance) for As-home-Managed listings. As-home does not own, control, offer, or manage listings unless expressly stated (e.g., As-home-Managed listings). As-home is not a party to contracts between Hosts and Guests, nor does it act as a real estate broker, travel agency, insurer, or agent, except as specified in the Payment Terms of Service. For Owner-Managed listings, Hosts retain full control; for As-home-Managed listings, As-home oversees operations per the Host’s agreement.

Table of Contents

Guest Terms

1. Searching and Booking on As-home
2. Cancellations, Reservation Issues, Refunds, and Booking Modifications
3. Your Responsibilities and Assumption of Risk

Host Terms

1. Hosting on As-home
2. Managing Your Listing
3. Cancellations, Reservation Issues, and Booking Modifications
4. Taxes

General Terms

1. Reviews
2. Content
3. Fees
4. As-home Platform Rules
5. Termination, Suspension, and Other Measures
6. Modification
7. Resolving Complaints and Damage Reports
8. As-home’s Role
9. Member Accounts
10. Disclaimer of Warranties
11. Limitations on Liability
12. Indemnification
13. Dispute Resolution and Governing Law
14. Miscellaneous

Guest Terms

1. Searching and Booking on As-home

1.1 Searching:

• You may search for properties (e.g., vacation homes, hotels, long-term rentals, commercial spaces, or properties for sale) using criteria such as location, travel or rental dates, guest count, price range, or property type. Filters (e.g., amenities, accessibility features) allow you to refine results.
• Search results are ranked by relevance, considering factors like price, availability, Host responsiveness, review ratings, cancellation history, listing popularity, Guest preferences (e.g., saved listings, past bookings), and Host requirements (e.g., minimum stay). Rankings may vary across the website, mobile app, or view modes (e.g., map view). Learn more about search algorithms in our Help Centre.
• As-home ensures search transparency, complying with Egypt’s Consumer Protection Law, which mandates clear and non-misleading information.

1.2 Booking:

• When you book a property, you agree to pay the Total Price, including the listing price, As-home’s service fee in accordance to generated contract, offline fees, utility deposits for long-term rentals, applicable taxes, and other charges disclosed at checkout.
• If you select a currency other than Egyptian Pounds (EGP), As-home applies a currency conversion rate based on market rates at booking, disclosed during checkout. You authorize As-home Payments to charge your Payment Method (as defined in the Payment Terms) for the Total Price and any Damage Report amounts (Section 14).
• Upon booking confirmation, a contract (“Reservation”) is formed directly between you and the Host, governed by these Terms, the Host’s cancellation policy, House Rules, and other terms disclosed in the listing or during checkout. You are responsible for reviewing all terms before booking, per Egyptian consumer protection regulations.
• For Owner-Managed listings, Hosts or their co-hosts manage operations. For As-home-Managed listings, As-home oversees booking and property management per the Host’s agreement.

1.3 Accommodation Reservations:

• A reservation for a vacation home, hotel, or long-term rental grants a limited license to enter, occupy, and use the property, subject to the Host’s House Rules and Egyptian law.
• The Host retains the right to re-enter the property during your stay if: (i) reasonably necessary (e.g., for repairs), (ii) permitted by the Reservation contract, and (iii) compliant with Egyptian law, which requires reasonable notice unless urgent.
• If you overstay past checkout, the Host may remove you per Egyptian legal procedures, imposing reasonable penalties disclosed in the listing.
• You must not exceed the maximum guest count specified in the listing, ensuring compliance with safety regulations and House Rules.

2. Cancellations, Reservation Issues, Refunds, and Booking Modifications

2.1 Cancellations, Reservation Issues, and Refunds:

• If you cancel a Reservation, the refund is determined by the Host’s cancellation policy (e.g., strict, moderate, flexible), disclosed in the listing. For property sales, cancellation terms follow Egyptian law .
• In exceptional cases, other policies may apply:
• Major Disruptive Events Policy: If events beyond your control (e.g., natural disasters, government restrictions) force cancellation, you may receive a partial or full refund, subject to policy terms.
• Rebooking and Refund Policy: If the Host cancels or you experience a Reservation Issue (e.g., uninhabitable property, undisclosed amenities), you may qualify for rebooking assistance or refunds.
• Hotel Bookings: Hotel-specific cancellation policies, compliant with Egyptian tourism regulations, apply and are disclosed at booking.
• You may appeal As-home’s refund or rebooking decisions by contacting customer support at support@as-home-group.com  within 14 days, providing evidence (e.g., photos, correspondence).
• As-home processes refunds via As-home Payments, ensuring compliance with Egyptian consumer protection laws.

2.2 Booking Modifications:

• You and the Host are responsible for modifications (e.g., date changes, guest count) agreed via the As-home Platform or through customer support acting on your behalf.
• Modifications may incur additional fees, taxes, or price adjustments, disclosed before confirmation. You authorize As-home Payments to charge your Payment Method for these amounts.

3. Your Responsibilities and Assumption of Risk

3.1 Your Responsibilities:

• You are liable for your actions and those of anyone you invite to the property or common areas (e.g., shared facilities in a building), including:
• Leaving the property and common areas in their original condition, subject to normal wear and tear.
• Paying reasonable Damage Report amounts (Section 14) for property damage or losses.
• Complying with Egyptian laws (e.g., Penal Code for public order, Civil Code for contractual obligations) and House Rules.
• If booking for additional guests, you must ensure they meet Host requirements (e.g., age, ID verification) and agree to these Terms. For minors, you must be legally authorized to act and supervise them.
• You are not liable for actions of As-home-Managed service providers (e.g., cleaners), whose conduct is managed by As-home.
• Per Egypt’s Consumer Protection Law, you must act in good faith, avoiding fraudulent bookings or misuse of the platform.

3.2 Your Assumption of Risk:

• You acknowledge that property bookings (e.g., vacation homes, hotels) carry inherent risks, such as illness, injury, or property damage. You assume these risks to the extent permitted by Egyptian law.
• It is your responsibility to investigate listings (e.g., reading reviews, verifying amenities) to ensure suitability. As-home does not guarantee listing quality or safety beyond platform standards.

Host Terms

4. Hosting on As-home

4.1 Host:

• As-home grants you the right to use the platform to list properties for sale, long-term rentals, vacation homes, commercial spaces, or hotel bookings, in accordance with these Terms and Egyptian law.
• You control listing details, including price, availability, House Rules, and terms, unless you opt for As-home-Managed services, where As-home manages per your agreement.
• For property sales, you must comply with Egyptian real estate. For rentals, comply with rental laws.

4.2 Contracting with Guests:

• Accepting a booking request or receiving a confirmation creates a direct contract with the Guest, requiring you to deliver the property or service as listed.
• You agree to pay As-home’s service fee and applicable taxes (e.g., VAT). As-home Payments deducts these from your payout unless otherwise agreed.
• Supplemental contracts with Guests (e.g., rental agreements) must align with these Terms, As-home policies, and listing details, and be prominently disclosed.
• For As-home-Managed listings, As-home may execute contracts on your behalf, per your authorization.

4.3 Independence of Hosts:

• You are an independent entity, not an employee, agent, or partner of As-home, except where As-home Payments acts as a collection agent or As-home manages your listing.
• You retain discretion over listing decisions (e.g., pricing, availability) unless you delegate to As-home via an asset management agreement.
• As-home does not direct or control your services, ensuring compliance with Egyptian labor laws.

5. Managing Your Listing

5.1 Creating and Managing Your Listing:

• The As-home Platform provides tools to create and update listings, requiring complete and accurate information about the property (e.g., size, amenities, location), pricing, availability, photos, and House Rules.
• You are responsible for keeping listings current, including calendar availability and media content, and for obtaining appropriate insurance (e.g., property, liability) to cover risks.
• Maintain only one listing per distinct unit (e.g., separate apartments in a building). Combining multiple units in one listing is prohibited unless approved by As-home.
• As-home does not support listings for non-property services or experiences, focusing exclusively on real estate and accommodations.

5.2 Know Your Legal Obligations:

• You must comply with Egyptian laws and third-party agreements, including:
• Rental Laws: Law residential rentals, requiring registration for long-term leases, and tourism regulations for vacation homes or hotels.
• Property Sales: Law for notarized contracts and title transfers.
• Zoning and Permits: Municipal regulations may restrict short-term rentals or require licenses (e.g., for hotels).
• Data Protection: Handle Guest personal data per Law and Host Privacy Standards.
• Consumer Protection: Provide accurate listing information per Law.
• Leases, condo rules, or homeowner associations may restrict subletting or short-term rentals. Research local requirements and seek legal counsel if needed.
• As-home’s legal guidance is informational only, not legal advice. You are liable for non-compliance.

5.3 Search Results:

• Listings are ranked based on:
• Guest search criteria (e.g., location, dates, price, guest count).
• Listing attributes (e.g., price, photos, reviews, Host status, listing age, popularity).
• Guest experience (e.g., Host responsiveness, cancellation history, booking ease).
• Guest preferences (e.g., past searches, saved listings).
• Host requirements (e.g., minimum stay, booking deadlines).
• Rankings may differ across platforms (e.g., website vs. app) or view modes (e.g., map view). As-home may offer paid promotion options to enhance visibility, disclosed via customer support.
• Rankings comply with Egypt’s consumer protection laws, ensuring non-deceptive practices.

5.4 Your Responsibilities:

• You are liable for your actions and those of your team (e.g., co-hosts, staff) in managing listings, setting prices, and enforcing House Rules.
• Disclose all fees (e.g., cleaning, security deposits) in listings. Collecting fees offline is permitted only for property sales or long-term rentals per the Offline Fee Policy.
• Do not encourage Guests to engage off-platform (e.g., creating third-party accounts, leaving reviews elsewhere), per the Off-Platform Policy.

5.5 Hosting as a Team or Organization:

• If you collaborate with co-hosts or operate as a business, you remain fully liable for their actions and compliance with these Terms.
• You warrant authority to bind your team or organization to contracts and ensure personnel are informed of obligations.
• For payout splits (e.g., to co-hosts), you confirm accuracy and accept liability for errors. As-home processes payouts via As-home Payments per your instructions.

5.6 Your Assumption of Risk:

• Hosting carries risks (e.g., property damage, Guest disputes). You assume these risks to the extent permitted by Egyptian law.
• You confirm you have investigated the platform and applicable laws (e.g., rental, tax, zoning) and do not rely on As-home’s representations.

6. Cancellations, Reservation Issues, and Booking Modifications

6.1 Cancellations and Reservation Issues:

• Guest cancellations result in payouts per your cancellation policy. Unauthorized Host cancellations (without valid reasons under the Major Disruptive Events Policy) may incur fees or penalties.
• For Reservation Issues (e.g., uninhabitable conditions), Major Disruptive Events, or cancellations under Section 12, payouts are reduced by Guest refunds and As-home costs (e.g., rebooking support).
• As-home may delay payouts pending refund decisions, ensuring compliance with Egyptian consumer protection laws.
• For hotel bookings, hotel-specific cancellation policies apply, per Egyptian tourism regulations.

6.2 Booking Modifications:

• You and Guests are responsible for modifications agreed via the platform or customer support, including additional fees, taxes, or price adjustments.
• As-home Payments processes modification charges, with transparency per Law.

7. Taxes

7.1 Host Taxes:

• You are solely responsible for determining and fulfilling tax obligations, including VAT, occupancy, tourist, or income taxes, per Egyptian law.
• For property sales, include transfer taxes or notarization fees in pricing, per Law No. 147 of 2006.

7.2 Collection and Remittance by As-home:

• Where As-home facilitates tax collection (e.g., VAT for short-term rentals), you authorize As-home to remit taxes to the Egyptian Tax Authority. Collected taxes are reflected in transaction records.
• If collected taxes are insufficient, As-home may recover shortfalls from payouts. Seek refunds from tax authorities, not As-home.
• As-home may discontinue tax collection with prior notice, per its discretion.

7.3 Tax Information:

• Egyptian tax regulations may require As-home to collect tax-related data (e.g., tax ID) or withhold payouts until documentation is provided.
• As-home may issue tax invoices (e.g., VAT invoices) on your behalf to support compliance, per Tax Law.

General Terms

8. Reviews

• After a booking, Guests and Hosts may submit public reviews, which must be honest, factual, and comply with the Reviews Policy, Content Policy, and Egyptian law.
• As-home does not verify review accuracy, and reviews may contain errors or bias. Reviews enhance trust, per Egypt’s consumer protection standards.
• For As-home-Managed listings, As-home may respond to reviews on the Host’s behalf.

9. Content

• You may submit content (e.g., listing descriptions, photos, videos, reviews, messages) via the platform, granting As-home a non-exclusive, worldwide, royalty-free, perpetual, sublicensable, and transferable license to use, store, modify, publish, and distribute it for platform operations and promotion (e.g., social media, marketing).
• Content must comply with the Content Policy, Non-discrimination Policy, and Data Protection Law. You are liable for content accuracy and rights violations.
• As-home may translate content for accessibility, but you must confirm translation accuracy.
• For As-home-Managed listings, As-home may create or edit content on your behalf, subject to your approval.

10. Fees

• As-home charges fees for platform use:
• Guests: Service fees disclosed at checkout in accordance to generated contract.
• Hosts: Service fees in accordance to generated contract, deducted from payouts.
• Fees are non-refundable unless specified (e.g., under Rebooking and Refund Policy). Details are available on the Service Fees page.
• As-home may adjust fees with 30 days’ notice via email or platform notification, not affecting existing bookings. Terminate per Section 12 if you disagree.
• Fees comply with Egypt’s consumer protection laws, ensuring transparency.

11. As-home Platform Rules

11.1 Rules:

• Integrity and Respect:
• Do not misrepresent yourself, listings, or others, per Penal Code Article 336 (fraud).
• Communicate respectfully, avoiding harassment or discrimination (per Non-discrimination  Policy).
• Do not evade policy enforcement (e.g., creating duplicate accounts).
• Platform Security:
• Do not use bots, scrapers, or hacking tools to access or collect data.
• Do not reverse-engineer or impair platform functionality, per Egypt’s Cybercrime Law.

• Authorized Use:
• Use Member data only for authorized transactions, per Data Protection Law.
• Do not solicit off-platform bookings or payments, except for offline fees for sales or long-term rentals (Offline Fee Policy).
• Do not manipulate search rankings or encourage third-party interactions (e.g., external reviews), per Off-Platform Policy.
• Legal Obligations:
• Comply with Egyptian laws (e.g., privacy, consumer protection, rental, tax).
• Do not offer illegal services (e.g., human trafficking, prohibited under Penal Code.
• Use As-home branding only with permission, per trademark laws.

11.2 Reporting Violations:

• For imminent risks (e.g., safety threats), contact Egyptian authorities (e.g., police hotline 122) before notifying As-home.
• Report policy violations (e.g., discriminatory content, fraudulent listings) to support@as-home-group.com , providing details (e.g., listing ID, evidence).
• As-home may request police reports but is not obligated to act unless required by Egyptian law.

11.3 Copyright Notifications:

• Report copyright infringements per the Copyright Policy, submitting notices to support@as-home-group.com

12. Termination, Suspension, and Other Measures

12.1 Term:

• This agreement begins when you access the platform (e.g., creating an account) and continues until terminated per these Terms.

12.2 Termination:

• You may terminate by emailing support@as-home-group.com  or deactivate your account via the platform.
• As-home may terminate with 30 days’ notice via email or platform notification, or immediately for breaches, legal violations, or risks to As-home, Members, or third parties.
• Inactive accounts (over 2 years) may be closed without notice.

12.3 Member Violations:

• For breaches (e.g., policy violations, fraud), legal violations (e.g., Penal Code), or risks, As-home may:
• Suspend or limit platform access or account functionality.
• Remove or restrict listings, reviews, or content.
• Cancel bookings, reducing Host payouts by Guest refunds and costs.
• Revoke special statuses (e.g., verified Host).
• For minor violations, As-home provides notice and an opportunity to resolve issues. Appeal actions via customer support within 14 days.
• For As-home-Managed listings, As-home may act on the Host’s behalf.

12.4 Legal Mandates:

• As-home may act to comply with Egyptian law, court orders, or government requests (e.g., Ministry of Interior), including suspending accounts or removing listings.

12.5 Effect of Termination:

• Host terminations cancel confirmed bookings, with Guests receiving full refunds per the cancellation policy.
• Guest terminations cancel bookings, with refunds per the Host’s policy.
• Content may be retained per Data Protection Law obligations.

12.6 Survival:

• Sections 8-21 survive termination, including liability, indemnification, and dispute resolution provisions.

13. Modification

• As-home may modify these Terms with 30 days’ notice via email, platform notification, or other contact methods you provide.
• Material changes (e.g., fee increases, policy updates) will be clearly communicated. Continued platform use after changes implies acceptance.
• If you disagree, terminate per Section 12. Egyptian law ensures your statutory rights are unaffected.

14. Resolving Complaints and Damage Reports

• If a member reports that you, your guests, or pets caused:
• Damage to their property, the property owner’s property, or property they are responsible for.
• Loss of booking income or other financial damages due to such damage.
• Cleaning costs exceeding the listing’s cleaning fee (“Damage Report”),
  they may notify As-home and seek compensation via the Resolution Centre.
• You will be notified of the Damage Report and given 7 days to respond with evidence (e.g., photos, receipts). If you agree to pay, or As-home determines liability, As-home Payments may collect amounts from you, including via your Payment Method or future payouts.
• As-home may pursue recovery under your insurance policies or take legal action (e.g., via Egyptian courts), per the Host Damage Protection Terms.
• You agree to cooperate, providing requested information and executing documents for Damage Reports, complaints, or insurance claims.
• For As-home-Managed listings, As-home may handle claims on the Host’s behalf.

15. As-home’s Role

• As-home provides a platform for Members to list, search, and book properties but does not control Host or Guest behaviour.
• As-home may monitor content and interactions to:
• Operate and improve the platform (e.g., fraud prevention, customer support).
• Ensure compliance with these Terms and policies.
• Comply with Egyptian law (e.g., Penal Code, Cybercrime Law).
• Address harmful content or maintain quality standards.
• As-home enforces policies at its discretion, per Egypt’s consumer protection framework. Members must cooperate with investigations, providing requested information.
• As-home is not an agent, except for As-home Payments or As-home-Managed listings, where it acts per specific agreements.

16. Member Accounts

• You must be 18+ to register, providing accurate, current, and complete information (e.g., name, contact details, ID).
• You are liable for all account activities and must secure credentials, notifying As-home immediately of breaches at support@as-home-group.com .
• You may not transfer accounts or share credentials. As-home may request ID verification or conduct checks (e.g., against public records) per Egyptian law.
• For As-home-Managed listings, As-home may access Host accounts to manage operations, with Host consent.

17. Disclaimer of Warranties

• The As-home Platform and content are provided “as is” without warranties, express or implied, to the extent permitted by Egyptian law.
• As-home does not guarantee:
• The existence, quality, safety, or legality of listings or Members.
• Uninterrupted or error-free platform operation.
• Accuracy of verification or background checks, which indicate completion, not endorsement.
• Statutory rights under Egypt’s Consumer Protection Law (e.g., right to accurate information) are unaffected and apply for their legally mandated duration.

18. Limitations on Liability

• As-home, its affiliates, and personnel are not liable for incidental, special, exemplary, or consequential damages (e.g., lost profits, data loss, injury, emotional distress) arising from:
• These Terms or platform use.
• Interactions with Members or third parties.
• Booking or managing listings, whether based on contract, tort, or other legal theories.
• Exceptions include As-home’s obligations to process Host payments or make payments under the Host Damage Protection Terms.
• As-home’s total liability is limited to:
• Guests: Amounts paid in the 12 months prior to the event.
• Hosts: Amounts received in the 12 months prior to the event.
• Egyptian law may override these limits for mandatory liabilities.

19. Indemnification

• You agree to indemnify, defend (at As-home’s option), and hold harmless As-home, its affiliates, and personnel from claims, liabilities, damages, losses, or expenses (including legal fees) arising from:
• Your breach of these Terms or policies.
• Improper platform use (e.g., fraudulent bookings).
• Interactions with Members, including injuries or damages from stays or bookings.
• Failure to report or remit taxes.
• Violations of Egyptian laws or third-party rights.
• Indemnification applies regardless of As-home’s negligence, to the extent permitted by Egyptian law.

20. Dispute Resolution and Governing Law

20.1 Governing Law:

• These Terms are governed by Egyptian law, including the Civil Code, Consumer Protection Law, and Data Protection Law, without regard to conflict-of-law provisions.
• Mandatory statutory consumer protections in Egypt apply if more beneficial to you.

20.2 Dispute Resolution Process:

• Disputes arising from these Terms or platform use follow a three-step process:
1. Negotiation: Notify the other party in writing (to support@as-home-group.com  for As-home, your registered email for you) and attempt informal resolution for 30 days. Include your name, contact details, dispute description, and relief sought.
2. Mediation: If unresolved, either party may request mediation through the Cairo Regional Centre for International Commercial Arbitration, following its rules. Costs are split equally unless agreed otherwise.
3. Litigation: If mediation fails, bring claims in Cairo courts, subject to Egyptian law. Consumers may file in their place of residence per Consumer Protection Law.
• This process does not limit your statutory rights to seek judicial remedies.

21. Miscellaneous

21.1 Interpreting These Terms:

• These Terms, including incorporated policies, constitute the entire agreement, superseding prior agreements or understandings.
• They benefit only you and As-home, conferring no third-party rights.
• If a provision is invalid, it is severed, and remaining provisions remain enforceable.

21.2 No Waiver:

• As-home’s failure to enforce a right is not a waiver unless acknowledged in writing. Remedies are cumulative, per Egyptian law.

21.3 Assignment:

• You may not assign this agreement without As-home’s written consent. As-home may assign with 30 days’ notice, ensuring compliance with Egyptian contract law.

21.4 Notice:

• Notices are sent electronically (email, platform notifications) or via registered mail, deemed received upon transmission or delivery. You consent to electronic communications, per Egyptian law.

21.5 Third-Party Services:

• The platform may link to third-party websites or services, which operate under their own terms. As-home is not liable for these services and does not endorse them.

21.6 Force Majeure:

• As-home is not liable for delays or failures due to extraordinary events beyond its control (e.g., natural disasters, war, government actions, strikes), per Civil Code Article 165.

21.7 Emails and SMS:

• Administrative communications are sent to your account email or phone. You may manage promotional email/SMS preferences in settings, subject to standard data rates.
• Disabling communications may limit access to promotions.

21.8 Contact Us:

• For questions, contact support@as-home-group.com  or call our 24/7 customer support line, available on the platform.

Privacy Notice & Cookie Statement

Updated June, 22, 2025

About this privacy notice

Terms we may use in our privacy notices

Personal data we collect and process

Personal data you give to us

Personal data you give us about others

Personal data we collect automatically

Personal data we receive from other sources

Purposes of collecting and processing your personal data

Legal bases for personal data processing

How we share personal data within As-home

How we share personal data within the As-home group

How we share personal data with third parties

Information regarding specific markets and products & services

Insurance

How we protect personal data

How we use cookies & other tracking technologies

How we use artificial intelligence and make automated decisions

How we treat personal data belonging to minors

Your rights

Our company and how we further comply with privacy laws

About this Privacy Notice

Welcome to As-home. This Privacy Notice is intended for individuals using or considering using our platform, including our website and mobile application.

At As-home, your privacy matters. We understand that you trust us with your personal data when using our services — whether you are listing a property, booking a stay, renting commercial spaces, or using our property management offerings — and we are committed to protecting and safeguarding that trust.

This Privacy Notice explains how we collect, use, and process your personal data when you interact with our platform, including browsing our website, using our mobile app, or engaging with our property-related services. It also outlines your rights regarding your personal data and how you can contact us.

As-home provides property-related services through our own website and mobile app, as well as via third-party platforms and partners.

This Privacy Notice applies to all personal data collected and processed by As-home across these channels and services.

Please note: this Privacy Notice is primarily intended for users, guests, and property owners. A separate notice is available for our business partners.

We may update this Privacy Notice occasionally. If changes are made that significantly impact your rights or the way we process your data, we will take reasonable steps to notify you before those changes take effect. We recommend reviewing this page periodically to stay informed.

Terms We May Use in Our Privacy Notices

Throughout our Privacy Notices, As-home uses specific terms that carry particular meanings relevant to our platform and the services we offer. These terms are defined below:

Personal Data We Collect and Process

Personal Data You Provide to Us

When you use the As-home platform — for example, to list a property, make a booking, request property management, or register an account — we may ask you for various pieces of personal information. This can include:

• Your full name and email address
• Home address and phone number
• Date of birth
• Payment and billing details
• National ID or passport information (when required for verification, legal compliance, or check-in purposes)
• Booking preferences (such as accessibility requirements, check-in instructions, or preferred amenities)
• Information related to whether the booking is for personal or business purposes

If you contact our customer support team, reach out through social media, or communicate with a property owner or guest via our platform, we may collect information from those interactions — such as your name, the content of the communication, your location, metadata (such as call duration), and the method of contact.

When using our platform, you may choose to save properties or listings to a favourites list, submit reviews or feedback, and upload photos. If you create a user account, we store the information you include in that account, such as saved listings, booking history, reviews, personal settings, and uploaded identification documents (if applicable). This helps us personalize your experience and streamline future interactions.

You may also choose to allow the As-home mobile app to access location data or certain device permissions, which can help improve your experience — for example, by showing nearby properties or tailoring local recommendations.

Personal Data You Provide About Others

In some cases, you may provide personal data about others — for example, if you book a vacation home, hotel stay, or commercial space on behalf of another guest, tenant, or colleague. You might also share information through features like saved property lists or shared bookings.

It is your responsibility to ensure that any individual whose data you provide is aware that you are sharing it, and that they understand how As-home will use their information as described in this Privacy Notice.

Personal Data We Collect Automatically

Whether or not you complete a booking or listing, we collect certain technical and usage data automatically when you use the As-home website or mobile app. This may include:

• Your IP address
• Device information (e.g., operating system, browser, screen size)
• Language preferences
• Timestamps of your interactions with the platform
• Referrer URLs (e.g., if you arrived at our platform from another website)
• Pages visited and actions taken (e.g., clicks, searches, time spent on listings)

If you use the As-home mobile app, we may collect crash data and performance logs from the app to ensure a stable user experience.

This information may be collected via technologies like cookies and similar tools, which help us improve the platform and tailor content.

Personal Data We Receive from Other Sources

We may also obtain personal data about you from third parties, including:

• Payment processors (e.g., Stripe, Adyen) to facilitate secure transactions
• Property owners or guests during communication or dispute resolution
• Strategic partners or affiliate platforms that help promote As-home services
• Marketing partners and advertising networks for campaign tracking and analytics
• Social media platforms (if you choose to link your As-home account)
• Background verification or identity-check providers (when applicable)

Examples of when we receive data from third parties:

• If you book a property on a partner platform that uses As-home to fulfill the reservation, we receive your booking information so we can manage and support the transaction.
• If a property owner or guest contacts our support team about an issue, we may receive personal data from them relevant to the case.
• If you link your As-home account with your social media account, data may be exchanged based on your settings. You can unlink accounts at any time from your preferences.
• If there is a dispute or behavioral complaint (e.g., property misuse or guest misconduct), we may receive relevant details from the involved party.

We may also receive aggregated insights (such as cookie or ad performance data) from our marketing partners to assess how effective our campaigns are.

Purposes of Collecting and Processing Your Personal Data

We collect and process your personal data so that As-home can provide, improve, and personalize our platform and services. These include property browsing, bookings, payments, communication, and optional property management services. Below are the main purposes for which your data is processed:

1. Property Listings and Reservations

We process your personal data to facilitate, confirm, and manage your property-related transactions — such as booking a vacation rental, reserving a hotel stay, requesting a long-term lease, or listing a property for sale or rent.

This includes:

• Sending booking confirmations, invoices, modifications, check-in instructions, and reminders
• Handling deposits, identity verification, and digital contracts (where applicable)
• Sharing essential booking details with property owners or managers to complete the service
• Managing calendar availability and reservation durations using identifiers and dates
• Enabling secure communication between guests and hosts or owners

1. Customer Support

We provide multi-channel customer service to assist with any issues, questions, or concerns you may have before, during, or after a booking or listing.

This may involve:

• Accessing your booking or listing information to help resolve issues
• Assisting with contact between guests and property owners or vice versa
• Troubleshooting payment problems, cancellations, or modifications
• Processing claims related to damage deposits or property access

1. User Accounts

Creating an As-home account allows you to manage your interactions with our platform more efficiently. With a user account, you can:

• Save and manage property listings, bookings, or favourite searches
• Store personal details to streamline future reservations or listings
• Submit and view reviews, messages, or uploaded documents
• Maintain your preferences, transaction history, and communication settings
• For owners or agents: manage listed properties, update availability, and monitor performance

If you create a business profile or manage properties on behalf of others, we may also allow you to add team members, save contacts, and manage business-related data from one dashboard.

1. Marketing Activities

We may use your personal data for marketing and promotional purposes, such as:

• Sending personalized notifications, promotional offers, or updates via email, push notifications, or in-app messages (based on your interaction with the platform)
• Recommending properties, property services, or local experiences you may be interested in
• Showing relevant As-home content and deals on our website, app, and third-party platforms
• Informing you about add-on services (e.g., cleaning, insurance, furnishing, management) that may complement your booking or listing
• Inviting you to participate in promotions, surveys, or referral programs

You can opt out of marketing emails by clicking the “Unsubscribe” link or adjusting your preferences in your account settings.

We rely on browsing behaviour, past interactions, preferences, and location data (if shared) to improve the relevance of these messages. For more on this, you can review our Cookie Policy and How We Recommend Listings pages.

1. Communicating With You

We may contact you through various means — such as email, phone, push notification, SMS, chatbot, or in-app messages — depending on your preferences and the contact information you’ve shared.

We process your personal data for purposes including:

• Responding to your support inquiries or those of the property owner or agent
• Facilitating conversations between guests and property owners about bookings or listings
• Reminding you about an incomplete reservation or saved listing
• Sending follow-ups like review invitations after a booking or listing activity
• Providing helpful information for your stay, move-in/out, or listing performance
• Sending important service updates, including security alerts or terms of use changes
• Notifying you of misconduct reports or account-related warnings when necessary

To do this, we may process details like your name, contact info, reservation or listing IDs, and location data.

1. Market Research

We occasionally invite users to take part in surveys or other market research activities. Participation is always voluntary and you’ll be informed about which personal data will be collected, how it will be used, and how to opt out at any time.

1. Improving Our Services

We use personal data to analyse how users interact with As-home in order to improve the performance, features, and functionality of our platform.

This includes:

• Analysing search behaviour, booking patterns, or listing engagement
• Testing new features and optimizing the user experience across devices
• Improving our AI tools and recommendation systems using anonymised or encrypted data
• Combining data from multiple sessions (even when not logged in) to understand user journeys

Personal data used may include:

• Booking and listing activity
• Search queries and viewing behaviour
• Device and session information
• User-generated reviews and feedback

Where possible, we anonymize or de-identify data to protect your privacy.

1. Showing Region-Appropriate Pricing

To show pricing in the correct currency and with applicable taxes or fees, we use your:

• IP address (to determine your general location)
• Device type (mobile, desktop, etc.)
• Referral source (such as which site you came from)

This ensures you see the prices and offers most relevant to your region or legal jurisdiction.

1. Reviews and Local Information Sharing

After a stay, reservation, or property experience, we may invite you (or your guests) to leave a review of the property, the service, or the destination.

• You can choose to show your first name or a nickname with your review
• Submitted reviews may appear on property listing pages, our app, our social media, or selected partner websites
• This helps inform future users about your experience without revealing sensitive personal information
• Reviews go through moderation and automated checks to ensure they meet our content standards

1. Call Monitoring

When you call our support team:

• We may use your phone number to quickly access your reservation or listing
• We may record or monitor calls for training, quality control, or fraud prevention
• Not all calls are recorded, and if recorded, they’re typically stored for 30 days before deletion unless needed for a legal or investigative purpose

1. Promoting Safety, Trust, and Preventing Fraud

Your data may be processed to protect the integrity and safety of the As-home platform. This includes:

• Identifying fraudulent listings or suspicious transactions
• Investigating safety concerns or misconduct reports
• Preventing bot activity or fake reviews
• Cross-checking data (like IP addresses, cancelled bookings, and unusual activity patterns) using AI-powered systems
• Verifying identity or reservation history when risks are flagged
• Reviewing communications if reports of abuse or fraud are submitted
• Using public sources (when necessary) to assess safety threats

This helps us maintain a trusted platform for all users — whether you’re booking a holiday stay, renting a home, or managing a property.

1. Legal Purposes

In certain situations, As-home may need to use your personal data to comply with legal obligations or protect our legal rights. This may include:

• Managing and resolving legal claims or disputes
• Responding to regulatory inquiries or investigations
• Enforcing our Terms of Service or other agreements
• Complying with lawful requests from law enforcement authorities
• Meeting obligations under applicable laws and regulations

For example, we may need to retain details of your reservations, payment records, or communications to satisfy a legal requirement or address a formal complaint.

Legal Bases for Processing Your Personal Data

As-home processes your personal data based on various legal grounds provided under applicable data protection laws. Here's how each purpose aligns with a legal basis:

Additionally, where required under applicable laws (such as for sending direct marketing communications or processing certain cookies), As-home will seek your explicit consent before processing your personal data.

If you wish to object to any processing activities described under sections C to L and there is no direct opt-out mechanism available (e.g., in your account settings), please contact us using the instructions in the Your Rights section of this Privacy Policy.

How We Share Personal Data Within As-home

To provide and support As-home services, your personal data may be shared among As-home group entities and other companies within the Booking Holdings Inc. group, as detailed in the section titled “Our Company.”

How we share personal data within the As-home group

To provide and improve our asset management and property listing services, we may share your personal data within the As-home group of companies. This includes sharing data with affiliated entities that support the operation and maintenance of our platform (website and mobile app).

We may also receive personal data about you from related companies within the As-home group to help provide you with a seamless service experience.

The purposes for sharing personal data within the As-home group include:

1. To provide services such as managing, administering, and facilitating property listings, bookings, reservations, payments, and property management services.
2. To provide customer service and support related to your use of our platform and services.
3. To detect, prevent, and investigate fraudulent activities, illegal actions, or data breaches to maintain the security and integrity of our platform and protect all users.
4. For analytics and product improvement purposes, helping us enhance the platform’s features, user experience, and operational performance, where permitted by applicable law.
5. To provide personalized offers or send marketing communications based on your consent or as otherwise permitted by law.
6. For hosting, technical support, platform maintenance, and ensuring the security of shared data across As-home entities.
7. To comply with legal obligations, including lawful requests from authorities and regulatory requirements.

For purposes A to F, As-home relies on legitimate interests to share and receive personal data. For purpose G, we rely on compliance with legal obligations. We ensure that all data transfers within the As-home group comply with applicable data protection laws and, where required, obtain your consent before sharing personal data with affiliated entities.

How we share personal data with third parties

In certain situations, we share your personal data with third parties to provide and manage the services you request via the As-home platform. These third parties may include:

Property owners, managers, or service providers related to your booking or transaction

When you book or rent a property, whether for long-term rent, vacation stay, commercial space, or hotel booking, we share relevant reservation details with the property owner, manager, or service provider to complete and manage your booking.

Depending on the booking and provider, the details we share may include your name, contact information, payment details, the names of any accompanying guests, booking dates, and any preferences you provided during your reservation.

In some cases, we also share summary information with the provider such as:

• Whether you have previously booked with the provider through As-home
• The number of completed bookings you have made on our platform
• Confirmation of no reports of misconduct related to your bookings
• The percentage of cancellations you have made on our platform
• Whether you have submitted reviews for past bookings

If you contact us with queries about your booking, we may liaise directly with the property owner or service provider to resolve your request.

If payment is processed directly by the property owner or service provider rather than through As-home, we will share your payment details with them as necessary to complete the transaction.

To handle any claims, disputes, or customer service issues related to your booking, we may provide the relevant third party with your contact details and booking information on an as-needed basis.

Please note that property owners and service providers will process your personal data according to their own privacy policies and may collect additional data as required to provide services or comply with local laws. We recommend reviewing their privacy notices to understand how your data is handled by these third parties.

Strategic partners

We collaborate with various strategic partners globally who help distribute and promote As-home’s services, including listings and booking options from property owners and managers on our platform. Depending on the partner and service, you may make your booking or inquiry through:

• Our website or app operated in partnership with a strategic partner; or
• Strategic partners’ own websites or mobile apps.

In the first case, these strategic partners may receive certain personal data related to your specific booking or interaction on these partnered platforms for their commercial purposes.

In the second case, personal data you provide to these strategic partners — such as your name, email address, contact details, payment information, and other relevant booking details — will be shared with As-home to finalize and manage your booking or property-related transaction.

For some processing activities related to these bookings or services, As-home and our strategic partners may act as joint controllers of your personal data. If you exercise your data subject rights with either party, we will cooperate with them to ensure your request is handled appropriately.

To help detect and prevent fraud or misuse, we may also share necessary information about users with strategic partners — but only when strictly required to maintain security and trustworthiness.

Connectivity providers

Some property owners, managers, or service providers on As-home may use third-party companies (often called “connectivity providers”) to automate the transmission of booking and reservation information between As-home and their internal management systems. These connectivity providers act on behalf of the property owners or managers (not As-home) and facilitate the secure routing of your booking details so the providers can manage reservations efficiently.

Third-party service providers

To help us deliver and improve As-home’s services, we work with various third-party service providers outside the As-home company group. These providers assist with functions such as:

• Customer support
• Market and industry research
• Fraud detection and prevention (including anti-fraud screening)
• Insurance claims handling (where applicable)
• Payment processing and billing services
• Marketing and advertising support

For example, when you make a payment or booking, third-party payment processors may handle the transaction. These processors might use your personal data for their own fraud prevention and legal compliance obligations.

If a payment dispute (chargeback) occurs, we may share booking and payment details, including reservation confirmations or the IP address used, with payment processors and financial institutions to resolve the issue.

To prevent fraud, we may also share necessary information with banks or financial institutions, but only when strictly necessary to protect against misuse.

For marketing, we may share certain identifiers (like hashed email addresses or phone numbers) with advertising partners to deliver relevant promotions, while limiting the personal data these partners can access.

Other professional third parties

In certain situations, such as legal disputes, claims, or audits, we may need to share your personal data with professional advisors like lawyers or auditors. Such sharing will be limited to what is necessary and governed by appropriate confidentiality and contractual obligations.

Competent authorities

We follow specific protocols when law enforcement agencies and other government bodies request us to disclose to them personal data about one or more travellers in connection with a possible criminal matter. We may also disclose personal data to law enforcement agencies in connection with possible cases of fraud.

We follow similar protocols where for example EU and local laws additionally require us to share personal data with the competent authority such as a tax authority. Such disclosures by us may be required to:

• Comply with a legal obligation, for instance, under applicable short-term rental laws
• Protect and defend our rights or the rights and interests of our business partners.

Other business partners

We may share your personal data with other business partners in certain situations, including but not limited to:

• Insurance companies – If an insurance claim involves you and a property or service booked through As-home, we may share the necessary personal data with the insurance company and their authorized representatives to process the claim.
• Other property or service providers – Occasionally, you may see special offers or listings on As-home marked as ‘Partner offers’. These offers may be fulfilled by a different property owner, manager, or service provider than the one whose accommodation or property you are booking. In these cases, relevant personal data related to your booking will be shared with the third-party provider facilitating the reservation. Please review the information provided during booking or in your reservation confirmation to understand how your data will be handled by these partners.

Safeguards for international transfers of personal data

As-home connects property owners, managers, and clients globally. The personal data we collect may be accessed, transferred to, or stored in countries that do not have the same data protection laws as your country of residence.

To protect your data during international transfers, we implement appropriate safeguards to comply with applicable laws and ensure your data continues to receive a comparable level of protection.

If you are located in the European Economic Area (EEA), and your data is transferred to service providers in countries that the European Commission has not deemed to have adequate data protection, we use legally approved mechanisms such as Standard Contractual Clauses (SCCs), along with organisational and technical measures, to safeguard your data.

In some cases, data transfer outside the EEA is necessary to perform our contract with you—for example, when a property or service provider involved in your booking operates outside the EEA.

For transfers outside the United Kingdom (UK), we apply equivalent safeguards in line with UK data protection law.

You can request more details about these safeguards by contacting us as explained in the “Your rights” section.

Information regarding specific markets and products & services

Depending on the type of product or service you use on As-home, and other factors such as your location, we may provide additional information here that supplements or replaces parts of this privacy notice. Please review the sections below that apply to you for full details.

Property Rentals and Bookings

If you use our platform to book or list properties for sale, long-term rent, vacation rentals, commercial spaces, or hotel stays, the following applies:

• In addition to the personal data, you provide directly, such as contact details, payment information, and preferences, we may collect or receive additional information relevant to the specific property or booking type.
• For vacation rentals or hotel bookings, property owners or managers may share data about your reservation with us to help manage your stay or respond to queries.
• During and after your stay, we may invite you to submit reviews about the property or service. You can choose to post these reviews under a screen name instead of your real name.
• Some property owners or managers may participate in pre-registration or check-in programs, where you can voluntarily provide additional information (e.g., ID details) to streamline your arrival experience. Providing this information is optional and does not affect your ability to book or stay.

Please note that, as part of the booking process, your personal data may be shared with other parties involved in managing the property or booking, such as property management companies, cleaning services, or other service providers.

These third parties may also request additional personal data to provide services or comply with local laws. Any data you provide directly to them will be governed by their own privacy policies.

Insurance

If you purchase insurance through As-home (for example, travel or property insurance offered during booking), the following applies:

• Insurance offerings may involve multiple parties, including intermediaries, underwriters, and agents. When As-home Distribution B.V. is involved, we act as an intermediary or authorised agent (depending on jurisdiction) on behalf of the insurer.
• Details about the insurer and their relationship with As-home will be provided during the purchase process and in your insurance documentation.
• To provide insurance offers, arrange coverage, and handle claims, some personal data provided during booking (“General Order Data”) may be shared within As-home entities. Additional insurance-specific data, such as details about beneficiaries or claimants, may also be required.
• If you file an insurance claim, it may be handled directly by the insurer, who will collect the necessary personal data from you. We may receive updates about your claim status to support your customer service needs.
• Call recordings related to insurance matters may be retained longer than standard call recordings to comply with applicable laws and regulations.

For more details on As-home’s relationship with insurance providers and how to exercise your data rights, please refer to the “Your rights” section.

How We Protect Your Personal Data

At As-home, we combine people, processes, and technology to safeguard your personal data and respect your privacy. Our approach includes, but is not limited to, the following measures:

• Maintaining a comprehensive framework of security policies, procedures, and protocols.
• Employing dedicated personnel focused on cybersecurity and data protection.
• Conducting ongoing security training and awareness activities to keep our staff vigilant against risks.
• Utilizing up-to-date security technologies such as encryption and data leakage prevention to guard against unauthorized disclosure or destruction of data.
• Keeping inventories to maintain oversight of processes, systems, and data assets.
• Implementing multiple systems for fraud prevention, detection, and continuous system monitoring for security purposes.
• Applying identity and access management controls, along with logical and physical access restrictions, to ensure only authorized personnel can access personal data.
• Maintaining and regularly testing incident response protocols to promptly address any reported incidents or data breaches.
• Continuously reviewing and enhancing our security systems, procedures, and protocols.
• Requiring third-party partners to implement equivalent security measures.

We apply data retention practices to store and, where permitted by law, securely dispose of personal data. Generally, we retain your data as long as necessary to:

• Enable you to use our services or for us to provide those services.
• Prevent and detect online fraud and other illegal activities.
• Comply with legal obligations, including accounting and tax laws.
• Resolve disputes and legal claims.

How You Can Further Protect Your Personal Data on As-home

While not mandatory to use our platform, we recommend you:

1. Create and use a user account where available. This allows you to protect your data, such as reservation history and Wallet, using a strong password and two-factor authentication.
2. Use unique passwords for every online service, including As-home. Reusing passwords across multiple services increases risk—if one service is compromised, attackers may try those credentials elsewhere. When we detect malicious activity affecting users, we act quickly by blocking accounts at risk and notifying affected users.
3. Stay informed about online fraud prevention and data protection. Fraud attempts often involve social engineering and phishing, such as scammers impersonating accommodations to request unauthorized payments. If you suspect fraud related to your reservation, please contact our Customer Service immediately.

How We Use Cookies & Other Tracking Technologies

Whenever you use our online services or mobile apps, we may use tracking technologies, collectively referred to as “cookies.” This section explains what cookies are, how we use them, and your choices regarding their use.

What are cookies?

A cookie is a small text file placed by a website onto your computer or mobile device via your web browser. Cookies help websites remember information about your visit and interactions, such as:

• Your preferences, settings, and items in your shopping cart.
• How you use our online services, so we can analyse and improve your experience.

Besides cookies, we may also use other tracking tools like tiny transparent image files or code snippets embedded in our websites, emails, or apps to understand how you interact with them.

What are cookies used for?

We use cookies for three main purposes:

• Functional cookies: These are essential for our websites and apps to work correctly. They allow you to create an account, sign in, manage bookings, and remember your chosen currency, language, and past searches. These cookies must be enabled to use our services fully.
• Analytical cookies: These help us and our partners understand how visitors use our platform. We analyse this data to improve the performance and usability of our site and services.
• Marketing cookies: These cookies help us and our partners show you relevant products and personalized advertisements both on our platform and across other websites, emails, and push messages. They also enable social media features like sharing or liking pages. We may share limited information (such as your email or phone number) with selected third parties, allowing them to match this data with their own to better target audiences.

Your choices

When necessary, we give you the option to decline analytical and marketing cookies. Most web browsers also allow you to manage or block cookies through their settings—please consult your browser’s help function for instructions.

Please note, if you block certain functional cookies, some features of our services may not work properly or may be unavailable.

How We Use Artificial Intelligence and Make Automated Decisions

We continually explore innovative technologies like artificial intelligence (AI) to enhance your experience and improve our services. Currently, we use AI for the following purposes:

Promoting a Safe and Trustworthy Service & Preventing Fraud
Our machine learning AI systems monitor the platform for fraud attempts, complaints, and potential misconduct by travellers or trip providers more quickly and accurately than manual methods. These systems scan transactions and content for risk indicators and flag suspicious activity for human review.

Showing You the Most Relevant Content
We use AI to personalize your experience by predicting the most relevant products and trips for you. This includes suggesting trips you might like (if you have consented to communications) and ranking search results to show the best matches first.

AI Trip Planner and Interactive Chats
We offer AI-powered tools like interactive chats and the As-home AI Trip Planner, which let you ask questions about trips or services and receive AI-generated responses and tailored itinerary suggestions. These tools use the personal data you share, as well as your search and booking history, to provide personalized recommendations. This information also helps us train and improve our AI systems.

Improving Our Services
AI helps us identify trends, monitor platform operations, troubleshoot issues, and improve performance and efficiency in line with our data processing purposes.

Use of Personal Data in AI Development

We may use personal data to train and develop AI systems, including generative AI models that enable natural language interactions about trips or services. We always ensure we have a legal basis to process your data for these purposes, typically based on:

• Our legitimate interests to prevent fraud, reduce costs, improve service quality, and develop better products—while ensuring your rights and freedoms are respected.
• Your consent when required for specific AI uses.

We carefully assess our AI systems to uphold data protection principles like data minimization, accuracy, and purpose limitation. To reduce risks such as bias and harm, we:

• De-identify personal data where possible.
• Develop our own AI systems to limit data sharing with third parties.
• Continuously reassess our AI use to ensure effective risk mitigation.

See our How We Protect Your Personal Data section for more details about these safeguards.

Automated Decision-Making

Currently, we do not use fully automated AI systems to make decisions about you that would have legal or similarly significant effects. If this changes, we will notify you and put appropriate protections in place to safeguard your rights.

In some cases, decisions may be made without human review—but only when they do not significantly affect you.

For decisions that could have a significant impact (such as fraud monitoring), AI systems assist by flagging issues, but a human team member always makes the final decision.

If you want to learn more about our AI use or object to your data being used for AI purposes, please contact us as described in the Your Rights section.

How We Treat Personal Data Belonging to Minors

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18 (minors) unless it is provided by, and with the consent of, a parent or guardian.

We may collect personal data about minors in limited situations, such as:

1. When making a reservation
2. When purchasing other travel-related services
3. In exceptional cases, for features designed for families

If we learn—for example, through a Customer Support inquiry—that we have collected personal data about a minor without proper parental or guardian consent, we will promptly delete that data.

Your Rights

We want you to have full control over how your personal data is used by us. Here are your rights and how you can exercise them:

How to Exercise Your Rights or Contact Us

• From your account:
  If you have a user account, you can view, update, or remove much of your personal data directly via your account settings on our website or app.
• Using our Data Subject Request form:
  If you can’t access or change certain data online, you can submit your request using our [Data Subject Request form].
• By email:
  If you can’t use the above options, email our privacy team (including our Data Protection Officer) at the address listed in the Our company and how we comply with privacy laws section. Please include your country of residence to help us respond effectively.
• By post:
  You can also send your requests by mail to our privacy team at the postal address in the Our company and how we comply with privacy laws section. We will normally respond electronically.

To protect your personal data, we may need to verify your identity before fulfilling your request. This may include asking questions about your previous reservations with us.

We will respond to your request promptly and without undue delay.

If you are not satisfied with our response or have further concerns, you may contact your local data protection supervisory authority.

For questions specifically about a reservation, please reach out to our Customer Service team via the customer service contact page.

Our Company and How We Further Comply with Privacy Laws

As-home is a newly established company operating in Hurghada, Egypt, where all business and data processing activities are managed.

Company Details: As-home
Office Address: Red Sea Governorate - North Hurghada - Al Nour and its Extension - Amlak Lands - 779/777.
Privacy Contact Email: info@as-home.com

Regulatory Compliance and Cooperation with Authorities

Although we are a new company based in Hurghada, Egypt, we fully comply with applicable personal data protection laws and regulations relevant to our operations. We work to meet data protection requirements both locally and internationally where applicable.

Requests from Law Enforcement and Authorities

As-home may receive lawful requests for personal data from authorized law enforcement agencies or other regulatory authorities. These requests are handled carefully and only processed when submitted through proper legal channels and procedures.

Legal terms

Payments Terms of Service

Last Updated: June 22, 2025

As-home Payments Terms

As-home Payments provides payment services to Members listing, managing, offering, and booking residential properties, vacation homes, long-term rentals, commercial spaces, and hotel accommodations through the As-home Platform, which includes our website, mobile application, and any current or future services affiliated with As-home. These payment services are offered for the benefit of Hosts and may include, where available, the following (collectively referred to as “Payment Services”):

• Collecting payments from Guests (“Paying”), by charging the payment method linked to the Guest’s As-home account, such as a credit card, debit card, bank account, PayPal, digital wallet, or an instalment plan provided by a third-party credit provider (“Payment Method”);
• Disbursing payments to Hosts (“Payout”) via the financial instrument associated with their As-home account, such as a bank account, prepaid card, or debit card (“Payout Method”);
• Disbursing payments to a third-party Payout Method designated by a Host;
• Processing and transferring charitable donations, if applicable; and
• Other payment-related services associated with Host Services.

As-home Payments acts solely as a limited payment collection agent for Hosts, authorized to accept and process funds from Guests on the Host’s behalf for services rendered through the Platform.

To access and use the Payment Services, you must be at least 18 years old, have an active As-home account in good standing in accordance with our Terms of Service (“Terms”), and ensure your payment and personal information is accurate and up to date. You may be required to provide identity verification or other requested information.

If you change your country of residence, the As-home entity you contract with and the applicable Payment Terms may change accordingly from the effective date of your updated residence. Your continued use of the Payment Services after this change confirms your agreement to the updated terms and contracting party. However, for bookings made prior to your change of residence, your original contracting entity will remain unchanged.

Please note that your use of the As-home Platform is separately governed by the As-home Terms of Service. Any undefined terms used in these Payment Terms will carry the same meaning as defined in the Terms.

Table of Contents for Users

1. Your use of the Payment Services
2. Guest Terms
3. Host Terms
4. Appointment of As-home Payments as Limited Payment Collection Agent
5. General Terms
6. Damage Report and Damage Amounts
7. Abandoned Property
8. Prohibited Activities
9. Force Majeure
10. Disclaimers
11. Liability
12. Indemnification
13. Modification, Term, Termination, and other Measures
14. Governing Law and Dispute Resolution
15. Miscellaneous
16. Additional Clauses for Users that are Businesses
17. Contacting As-home Payments

1. Use of As-home Payment Services

1.1 As-home Payment Services

By accessing or using the Payment Services, you agree to comply with these Payment Terms. As-home Payments may temporarily limit, suspend, or restrict access to certain features of the Payment Services in order to conduct maintenance, upgrades, or ensure their continued and proper operation.

1.2 Third-Party Services

The Payment Services may include links or integrations with third-party websites, platforms, or resources (“Third-Party Services”). These services are governed by separate terms of use and privacy policies, which you are solely responsible for reviewing and accepting. As-home Payments does not endorse, control, or assume responsibility for any Third-Party Services and disclaims all liability arising from your use of or reliance on them.

1.3 Your As-home Account

As-home Payments may enable functionality that allows you to authorize other Members or third parties to perform actions on your behalf within your As-home account. If such features are available and you grant access, you acknowledge and agree that any authorized individual may utilize the Payment Services in your name, and you remain fully responsible for any actions or payments made through your account.

1.4 Identification and Verification

You authorize As-home Payments, directly or through third-party providers, to conduct any verification checks we deem necessary to confirm your identity or the accuracy of information you submit. This may include, without limitation:

• Screening your name or associated entities against government databases or risk-monitoring services;
• Requesting credit, fraud, or compliance-related reports;
• Collecting documents such as government-issued ID (e.g., passport or driver’s license) to verify your full legal name, date of birth, nationality, and address;
• Verifying your email, Payment Method(s), or Payout Method(s).

Failure to provide or successfully verify required information may result in suspension, restriction, or termination of your access to the Payment Services.

1.5 Additional Terms

Certain features or Payment Services offered through the As-home Platform may be subject to separate or additional terms and conditions. Where such terms apply, they will govern in the event of a conflict with these Payment Terms — unless explicitly stated otherwise.

2. Guest Terms

2.1 Adding a Payment Method

When you add a Payment Method to your As-home account, you may be required to submit billing details such as your full name, billing address, and financial instrument information to As-home Payments or one of our authorized third-party payment processors. By doing so, you authorize As-home Payments and its payment processor(s) to store and manage your Payment Method information securely, in accordance with the [As-home Privacy Policy].

2.2 Payment Method Verification

To verify your Payment Method, As-home Payments may take steps such as:
(i) initiating one or more nominal charges and requesting that you confirm the amounts; or
(ii) requesting a copy of your billing statement.
We may later refund these nominal charges. If you enter a Payment Method during the checkout process, it may be saved automatically for future transactions on your As-home account. You may not remove or update a Payment Method associated with an active or recent reservation until 14 days after the check-out date, or longer if a Damage Report remains unresolved.

2.3 Payment Authorization

You authorize As-home Payments to charge your Payment Method(s), either individually or in combination, for all applicable fees, taxes, and charges related to your As-home bookings, including but not limited to any amounts due under Sections 5 and 6 or as part of a Damage Report.

2.4 Automatic Update of Payment Method

If your Payment Method details change due to reissuance or other updates (e.g., card number, expiry date, CVV/CVC), we may automatically receive updated information from your bank or payment provider and update your Payment Method on file accordingly.

2.5 Timing of Payment

As-home requires full payment at the time of booking. When you confirm a reservation through the As-home Platform, the Total Price—including all applicable taxes and fees—is charged immediately to your selected Payment Method upon Host acceptance. For certain Payment Methods (e.g., Sofort or similar push-based payments), payment may be collected at the time of your booking request. Your reservation will not be finalized until full payment has been processed successfully. You will receive a confirmation email upon successful payment.

2.6 Currency

2.6.1 Currency availability may vary based on your Payment Method, country of residence, or your As-home Payments contracting entity. These restrictions will be shown on the Platform.
2.6.2 If your selected currency differs from your Payment Method’s billing currency, or if your Payment Method is issued in a different country, your provider may charge international transaction or currency conversion fees. These exchange rates and fees are determined by your bank or card provider, and As-home is not responsible for any related charges. Please contact your provider for more information.

2.7 Booking Request Status

If your booking is not accepted by the Host, cancelled by you before Host acceptance, or cancelled by As-home, any pre-authorized or collected amounts will be released or refunded per the policies described in Section 5.5.

2.8 Payment Restrictions

As-home Payments reserves the right to decline, reverse, or limit any payment we determine:
(i) violates risk management policies;
(ii) breaches these Payment Terms or the Terms of Service;
(iii) appears fraudulent, unauthorized, or unlawful; or
(iv) poses unacceptable risk to As-home, its users, or partners.

2.9 Payment Service Providers

Your Payment Method may involve third-party service providers who may charge additional processing or service fees. As-home Payments is not liable for such fees or associated terms. You are responsible for reviewing any applicable terms of use before proceeding with a payment.

2.10 Your Payment Method, Your Responsibility

You are solely responsible for ensuring your Payment Method information is accurate and current. As-home Payments is not liable for losses resulting from incorrect or outdated Payment Method information. You also acknowledge that As-home Payments does not provide regulated financial services to Guests.

3. Host Terms

3.1 Payment Collection

As-home Payments collects the full Total Price of a booking from the Guest at the time the Host accepts the booking request, unless otherwise specified. No post-payment or instalment options are offered to Guests.

3.2 Valid Payout Method

3.2.1
To receive a Payout, you must link a valid Payout Method to your As-home account. You may be required to provide details such as your full legal name, government-issued ID, tax identification number, billing address, and relevant banking or payment instrument information. Depending on your selected Payout Method, additional details may be required (e.g., account number, routing number, account type, email address, or payout currency).
As-home Payments may update the information required for payout eligibility at any time. Failure to provide accurate and complete information may result in delays, holds, or cancellation of Payouts until the requested information is verified.

3.2.2
You authorize As-home Payments to store and process your Payout Method information in accordance with the [As-home Privacy Policy]. Where required by law, As-home may disclose your information to regulatory or governmental authorities.

3.3 Timing of Payout

3.3.1
Provided that the Guest's full payment has been successfully received, As-home Payments will initiate the Host's Payout to the selected Payout Method according to the following schedule:

• Accommodations: By the end of the business day after the Guest's scheduled check-in date.
• Services or Experiences: By the end of the business day after the scheduled start of the Service or Experience.
• Other Host Services: At the time specified on the As-home Platform.
  For extended Accommodation bookings (e.g., 28 nights or more), As-home Payments generally initiates the first Payout after check-in, and subsequent Payouts on a monthly basis for the duration of the stay.

3.3.2
As-home may offer alternate Payout timing options through the Platform. The time required to receive funds after disbursement may vary depending on your selected Payout Method and financial institution.

3.4 Payout

Your Payout for a completed booking will be the Total Price minus:

• As-home service fees;
• Applicable taxes;
• Any amounts you elect to allocate to co-hosts, owners, HOAs, or property managers.

In the case of cancellations, As-home Payments will remit any amount due to you in accordance with the applicable cancellation policy and the Terms of Service.

3.5 Payout Restrictions

As-home Payments may place a hold, suspend, or cancel a Payout to:

• Comply with anti-fraud and security protocols;
• Resolve identity verification issues;
• Complete investigations;
• Respond to high cancellation volumes or a Force Majeure Event (e.g., natural disasters, public emergencies).
  These actions may delay or withhold your Payout temporarily or indefinitely.

3.6 Payout Currency

Payouts are made in the currency associated with your selected Payout Method. Available currencies may be limited by location, regulation, or operational capacity. If your currency is not supported, you will be prompted to select an alternative currency or Payout Method.
Note: Some payment providers may charge transaction or currency conversion fees. As-home Payments is not liable for such fees.

3.7 Limits on Payouts

For operational or compliance reasons, As-home Payments may impose a maximum limit on the amount of an individual Payout. In such cases, multiple Payouts may be made across multiple days to fulfil the full amount due.

3.8 Payment Service Providers

Your selected Payout Method may involve third-party payment processors who may charge service or processing fees. As-home Payments is not responsible for such fees or delays and disclaims all associated liability. Review any applicable terms of the payment service provider before using their services.

3.9 Your Payout Method, Your Responsibility

You are solely responsible for ensuring the accuracy of the information associated with your Payout Method. As-home Payments is not liable for any losses or delays resulting from incorrect or outdated Payout Method information provided by you.

3.10 Different Ways to Get Paid

3.10.1 Split Payouts
If you provide Host Services as part of a team, company, or co-hosting arrangement ("Host Team"), As-home may allow allocation of the total Host Payout between team members. Payouts will be processed based on instructions received from one or more authorized members of the Host Team. Hosts are fully responsible for ensuring the accuracy of such instructions.

4. Appointment of As-home Payments as Limited Payment Collection Agent

4.1 Each Host, including all members of any Host Team, hereby appoints As-home Payments as their limited payment collection agent for the sole purpose of receiving and processing payments from Guests for Host Services booked through the As-home Platform.

4.2 Each Host agrees that any payment made by a Guest through As-home Payments shall be considered equivalent to payment made directly to the Host. The Host agrees to fulfil the Host Service as booked, as though they had received the payment directly. Hosts also authorize As-home Payments to issue refunds to Guests in accordance with the Terms.
As-home Payments' obligation to remit funds to the Host is conditional upon successful receipt of payment from the Guest. As-home Payments only guarantees payouts to the Host for funds that it has successfully received from Guests. As-home Payments acts solely as a limited payment collection agent, and is not liable for any acts or omissions of the Host.
Subject to Section 11, As-home Payments remains responsible for its own acts of negligence and any breach of consumer rights under applicable law.

4.3 Each Guest acknowledges that, although As-home Payments is not a party to the underlying agreement between the Guest and the Host, it acts as the Host’s authorized payment collection agent. When a Guest pays As-home Payments, their payment obligation to the Host is fully satisfied. As-home Payments is then responsible for transferring the received funds to the Host in accordance with these Payment Terms.
If As-home Payments fails to remit the funds after successful receipt, the Guest shall have no further financial obligation to the Host, and the Host’s sole recourse will be against As-home Payments.

5. General Terms

5.1 Fees

As-home Payments may charge fees for the use of certain Payment Services. Any applicable fees will be clearly disclosed to you through the As-home Platform or within the Terms.

5.2 Payment Authorizations

You authorize As-home Payments to collect amounts owed by you under these Payment Terms or the Terms of Service by:

• Charging your designated Payment Method associated with the booking or any other authorized Payment Method in your As-home account, unless such authorization has been withdrawn, or
• Withholding the amount from future Payouts owed to you (if applicable).

Specifically, you authorize As-home Payments to collect:

• Any amount due to As-home or As-home Payments arising from bookings, modifications, cancellations, or actions taken by you as a Guest, Host, or Platform user, including reimbursements for costs prepaid by As-home on your behalf.
• Any amount due to a Host from a Guest, which As-home collects as the Host’s authorized payment collection agent (see Section 4).
• Applicable taxes, as outlined in the Terms.
• Payments made via the Resolution Center in relation to your As-home account.
• Amounts arising from valid Damage Reports, in accordance with Section 6 and the Terms.
• Overstay penalties as described in the Terms, including associated costs incurred for enforcement or recovery.
• Service or cancellation fees owed under the Terms (e.g., cancellation of confirmed bookings by Hosts).
• Refunds already paid to Guests that were previously included in your Payout, in accordance with applicable policies such as the Rebooking and Refund Policy or Force Majeure-related cancellations.

You agree that if a refund is issued to a Guest after you have received a Payout, As-home Payments may recover that amount by deducting it from your future Payouts.

If your Payment Method is invalid, expired, or declined, you remain responsible for any unpaid amounts, and As-home Payments may attempt to charge other available Payment Methods on your account. Failure to collect payment may lead to further action, including referral to collections or legal action.

In cases of suspected fraud or abuse (e.g., overpayment scams, booking fraud), As-home Payments reserves the right to recoup amounts already paid to you by adjusting or withholding future Payouts.

In addition, you may be charged incidental fees related to As-home’s collection efforts, including but not limited to third-party collection, chargeback, or processing fees.

5.3 Collections from Guests and Hosts

5.3.1 If As-home Payments is unable to collect any owed amount from you (as a Guest or Host), we may initiate collections through internal efforts or third-party collection agencies.

5.3.2 Amounts owed are considered overdue when:

• For Guest payments: 120 days after the first failed charge attempt or after the service is rendered, whichever is later.
• For Host Payout withholdings: 270 days after the adjustment is made to the Host’s account or after the related service is rendered.

5.3.3 Amounts are considered in default when:

• For Guest payments: 365 days after the first failed charge attempt or after the service is rendered, whichever is later.
• For Host withholdings: 365 days after the adjustment is made or the associated service is rendered.

5.3.4 You consent to being contacted via email or phone (as listed in your As-home account) regarding any outstanding balances. These communications may be made by As-home, As-home Payments, or authorized third-party agents.

5.4 Payment Processing Errors

5.4.1 If a payment processing error occurs, As-home Payments will take appropriate corrective action. This may include issuing a credit or debit to your Payment or Payout Method to ensure you are charged or paid the correct amount.
In the case of erroneous or duplicate Payouts to Hosts, As-home Payments may recover the excess funds by reducing or withholding future Payouts.

5.4.2 If you receive funds in error, you agree to immediately return those funds to As-home Payments.

5.5 Refunds

5.5.1 Refunds or credits owed to Members under the Terms, including the Rebooking and Refund Policy, Major Disruptive Events Policy, or other applicable cancellation policies, will be processed and issued by As-home Payments in accordance with these Payment Terms.

5.5.2 As-home Payments will begin the refund process promptly. In the case of a Host-initiated cancellation, As-home may hold the funds on behalf of the Host for up to 72 hours to allow for either a refund to the Guest or rebooking.
Note: As-home Payments does not hold funds on behalf of the Guest, nor does it provide a regulated payment service to the Guest.

If eligible, you may be offered credit instead of a cash refund. Refund timing will depend on the Payment Method and payment processor (e.g., Visa, Mastercard), and may be delayed due to Force Majeure events. As-home will act as promptly as possible in these cases.

6. Damage Reports and Damage Amounts

6.1 If you are found responsible for damages under Section 15 of the Terms, As-home, through As-home Payments, may charge the Payment Method used at the time of booking—or any other Payment Method linked to your As-home account at the time the Damage Report is processed—to collect the corresponding Damage Amount. By confirming a booking on the As-home Platform, you authorize As-home Payments to charge your Payment Method for such Damage Amounts, up to the maximum permitted under the Terms.

6.2 You acknowledge that As-home Payments may seek reimbursement for Damage Amounts from any insurance coverage you maintain. In addition, As-home Payments reserves the right to pursue other legal remedies to recover the Damage Amount, including but not limited to referring the matter to a collections agency or initiating legal action, especially in connection with Host claims made under the Host Damage Protection program.

7. Abandoned Property

7.1 If As-home Payments is holding funds that are due to you but is unable to successfully transfer those funds despite reasonable efforts ("Abandoned Property"), As-home Payments may, in accordance with applicable laws and after the expiration of any relevant statutory limitation period, retain those funds. Once deemed Abandoned Property, you will no longer have a valid claim to the funds.

7.2 Subject to applicable law, funds held for you will be considered Abandoned Property if any of the following conditions apply:

• You have not provided or updated a valid Payout Method, and have failed to respond to our repeated requests for that information;
• Additional information is required to process your Payout (such as identity verification, tax information, or banking details), and you have not responded to requests for such information; or
• Your As-home account has been inactive (i.e., not accessed or used) for a duration exceeding the applicable limitation period, and you have not responded to communications requesting that you contact us.

8. Prohibited Activities

8.1 You are solely responsible for ensuring that your use of the Payment Services complies with all applicable Egyptian laws, regulations, and tax obligations. In connection with your use of the Payment Services, you agree that you will not, and will not assist or enable others to:

• Violate or circumvent any applicable laws or regulations of Egypt, including enabling others to do so;
• Breach any agreements with third parties, infringe upon third-party rights, or violate the As-home Terms, Policies, or any other applicable legal conditions;
• Use the Payment Services for purposes not expressly permitted under these Payment Terms;
• Register or use any Payment Method or Payout Method on your As-home account that you are not legally authorized to use;
• Bypass, disable, or interfere with any technical security measures implemented by As-home Payments, its partners, or third-party service providers;
• Engage in any activity that damages, disrupts, or impairs the integrity or performance of the Payment Services;
• Attempt to reverse engineer, decompile, disassemble, or otherwise tamper with any software used in connection with the Payment Services;
• Infringe on the legal rights of others, including rights related to privacy, intellectual property, or contractual relationships, or otherwise cause harm.

8.2 As-home Payments is committed to complying with all applicable financial laws and regulations in Egypt, including those relating to anti-money laundering (AML), combating the financing of terrorism (CFT), and financial fraud prevention. You agree to comply with any such laws and regulations enforced by Egyptian regulatory bodies, including but not limited to the Central Bank of Egypt (CBE), the Financial Regulatory Authority (FRA), or other competent authorities.

If required for operational or compliance purposes—particularly where transactions involve international payment gateways or partners—As-home Payments may also adopt measures aligned with broader financial compliance standards, provided they do not conflict with Egyptian law.

9. Force Majeure

As-home Payments shall not be held liable for any delay or failure to perform its obligations under these Payment Terms arising from extraordinary, unforeseeable, or unavoidable circumstances beyond its reasonable control, the consequences of which could not have been prevented despite reasonable diligence (“Force Majeure Event”). Such events include, but are not limited to:

• Acts of God or natural disasters (such as earthquakes, floods, or severe storms),
• War, armed conflict, terrorism, or civil unrest,
• Government-imposed restrictions, curfews, or embargoes,
• Actions or orders by civil, military, or regulatory authorities in Egypt,
• Widespread disruption to public services or utilities (including energy or water outages),
• Strikes, labor disputes, or shortages of transportation, fuel, or materials,
• Fires, accidents, or public health emergencies including pandemics, epidemics, or outbreaks of infectious diseases.

In the event of a Force Majeure Event, As-home Payments will make reasonable efforts to resume performance as soon as practicable but shall not be held in breach of these Terms for any period during which performance is impossible or unreasonably hindered due to such circumstances.

10. Disclaimers

10.1 If you choose to use the Payment Services provided by As-home Payments, you do so voluntarily and entirely at your own risk.

10.2 Notwithstanding As-home Payments’ appointment as the limited payment collection agent for Hosts under Section 4, and subject to Section 11, As-home Payments expressly disclaims all liability for any acts or omissions committed by you, other Members, or any third party. As-home Payments acts solely in the capacity of collecting payments on behalf of Hosts, and has no additional responsibilities or obligations unless explicitly stated in these Payment Terms. To the fullest extent permitted by Egyptian law, any implied duties or responsibilities not expressly outlined herein are disclaimed.

10.3 If As-home Payments chooses, or is legally required, to perform identity or document verification of any Member, you acknowledge that such checks—while conducted in good faith—do not guarantee that a member has no history of misconduct or will not engage in misconduct in the future. To the extent permitted by applicable law, As-home Payments disclaims any warranties, express or implied, related to the thoroughness or results of such verifications.

10.4 These disclaimers apply to the maximum extent permitted by applicable Egyptian law. You may have specific rights or warranties under Egyptian consumer protection laws which cannot be waived or excluded. Where such rights exist, they shall apply; however, the duration and scope of any such statutory rights shall be limited to the extent permissible by law.

11. Liability

11.1 To the maximum extent permitted under applicable Egyptian law, As-home Payments’ liability is limited, and you acknowledge that all risks arising from your access to or use of the Payment Services remain solely with you. If you authorize another individual to use your As-home account or Payment Services, you are fully responsible for that person’s actions and any resulting liabilities.

11.2 As-home Payments shall not be held liable for any losses incurred as a result of compliance with applicable Egyptian laws or regulatory obligations. Furthermore, As-home Payments is not liable for any losses that arise from your actions, those of another Member, or a third party—including (but not limited to) violations of these Payment Terms, breaches of applicable law, negligence, or fraudulent conduct.

11.3 Nothing in these Payment Terms shall exclude or limit As-home Payments’ liability for:
(i) death or personal injury caused by As-home Payments’ acts, omissions, or negligence;
(ii) fraud or fraudulent misrepresentation;
(iii) wilful misconduct or gross negligence;
(iv) losses directly caused by As-home Payments’ breach of these Payment Terms; or
(v) any liability which cannot be excluded or limited under applicable Egyptian law, including your statutory rights under Egyptian consumer and financial protection laws.

11.4 As-home Payments shall not be liable for any indirect or consequential losses, including but not limited to loss of business, loss of goodwill, loss of opportunity, or loss of anticipated profits.

11.5 Where As-home Payments' liability is excluded or limited, the same limitation shall apply to the personal liability of its legal representatives, employees, affiliates, and agents.

12. Indemnification

To the maximum extent permitted under applicable Egyptian law, you agree to release, defend (at As-home Payments’ discretion), indemnify, and hold harmless As-home Payments, its parent company, affiliates, subsidiaries, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses—including, without limitation, reasonable legal and accounting fees—arising out of or in connection with:

(i) your breach of these Payments Terms;
(ii) your improper or unauthorized use of the Payment Services;
(iii) your failure—or As-home Payments' failure at your direction—to accurately report, collect, or remit any taxes as required by Egyptian law; or
(iv) your violation of any applicable laws, regulations, or third-party rights.

This indemnity applies only to the extent that such claims, liabilities, damages, losses, or expenses were caused by your negligence, misconduct, or breach of contractual or legal obligations.

13. Modification, Term, Termination, and Other Measures

13.1 Modification.
We may amend these Payment Terms at any time by providing you with at least thirty (30) days’ notice before the changes take effect. Notice will be provided through email, notifications via the As-home Platform, messaging services, or other contact methods made available to us by you. Updated Payment Terms will also be posted via a dedicated link on the As-home Platform, which you may save and print. If you disagree with the proposed changes, you may terminate these Payment Terms and close your As-home account (without penalty) before the changes become effective. Your continued use of the Payment Services after the effective date of the changes constitutes your acceptance of the revised Payment Terms. Any termination shall not affect your obligations under existing bookings or ongoing services as a Host or Guest.

13.2 Term.
This agreement becomes effective:
(i) for Guests, upon completion of your first booking on the As-home Platform; or
(ii) for Hosts, when a Guest first books your Listing and you utilize the Payment Services.
This agreement remains in effect until terminated by either party as set out in Section 13.3.

13.3 Termination.
You may terminate this agreement at any time by deleting your As-home account or sending us an email request.
As-home Payments may terminate this agreement:

• With cause, at any time without notice, if you:
  (i) materially breach these Payment Terms;
  (ii) provide inaccurate, outdated, or fraudulent information;
  (iii) violate applicable Egyptian law, third-party rights, or the Terms; or
  (iv) engage in behaviour that As-home believes in good faith is necessary to prevent harm to the platform, Members, or third parties.
• For convenience, by providing you thirty (30) days’ notices.
  Termination of this agreement will also result in the termination of your As-home account in accordance with the Terms.

13.4 Suspension and Other Measures.
We may limit, suspend, or revoke your access to Payment Services, temporarily or permanently, if:
(i) required by law or a governmental body in Egypt;
(ii) you breach these Payment Terms or the Terms;
(iii) you provide inaccurate or unauthorized Payment or Payout Method information;
(iv) payments owed by you are overdue or in default; or
(v) we determine in good faith that such action is necessary to prevent fraud, financial loss, or physical or property harm.
If your payment fails due to card expiration, insufficient funds, or related issues, we may temporarily restrict access to Payment Services until you update a valid Payment Method.

13.5 Appeal.
You may appeal any suspension, termination, or restriction applied under Sections 13.3 and 13.4 by contacting As-home customer support.

13.6 Effect of Termination.
If you are a Host and your As-home account is terminated or suspended, As-home Payments may refund all confirmed bookings to Guests, and you will not receive compensation for those bookings.
If you are a Guest and cancel your account, refunds for active bookings will be processed in accordance with the Listing’s cancellation policy.
If your Payment Services access is restricted or terminated, you may not create or use another As-home account to circumvent the enforcement.

13.7 Survival.
Sections 5 through 17 of these Payment Terms shall survive termination or expiration of this agreement.

14. Governing Law and Dispute Resolution

14.1 Governing Law.
These Payment Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to its conflict of law principles.

14.2 Consumer Protection.
If you are acting as a consumer, and mandatory statutory consumer protection regulations in your country of residence provide protections that are more favourable to you than those under Egyptian law, those regulations shall apply to the extent required by law.

14.3 Jurisdiction and Dispute Resolution.

• As a consumer, you may bring any legal proceedings relating to these Payment Terms before the competent courts of your country of residence or before the competent courts in Egypt.
• If As-home wishes to enforce any rights against you as a consumer, As-home may do so only in the courts of the jurisdiction in which you reside or in Egypt.
• If you are acting as a business, you agree to submit to the exclusive jurisdiction of the courts of Egypt for any disputes arising out of or related to these Payment Terms.

15. Miscellaneous

15.1 Interpreting these Payments Terms.

Except as they may be supplemented by additional terms and conditions, policies, guidelines, or standards, these Payments Terms constitute the entire agreement between As-home Payments and you regarding the subject matter hereof, and supersede any and all prior oral or written understandings or agreements between As-home Payments and you regarding the Payment Services. If any provision of these Payments Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

15.2 No Waiver.

As-home Payments’ failure to enforce any right or provision in these Payments Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Payments Terms, the exercise by either party of any of its remedies under these Payments Terms will be without prejudice to its other remedies under these Payments Terms or otherwise permitted under law.

15.3 Assignment.

You may not assign, transfer, or delegate this agreement or your rights and obligations hereunder without As-home Payments’ prior written consent. As-home Payments may assign, transfer, or delegate this agreement and any rights and obligations, at its sole discretion, with two (2) months’ prior notice provided that this would not reduce your rights or benefits under these terms.

15.4 Notices.

Unless specified otherwise, any notices or other communications permitted or required under this agreement will be in writing and given by As-home Payments via email or As-home Platform notification, and depending on your notification setting, messaging service (including SMS and WeChat). The date of receipt will be deemed the date on which As-home Payments transmits the notice.

15.5 Language.

This agreement is concluded in the language as applied by the Terms and all communication undertaken during this contractual relationship shall be made in that language.

16. Additional Clauses for Users that are Businesses

The following paragraphs also apply if you are using the Payment Services as a representative (“Representative”) acting on behalf of a business, company, or other legal entity (in such event, for purposes of the Payments Terms, “you” and “your” will refer and apply to that business, company, or other legal entity). As As-home Payments currently operates solely in Egypt, all representations and obligations are understood within this jurisdiction unless otherwise specified.

16.1 You accept the Payments Terms and will be responsible for any act or omission of your Representative’s employees or third-party agents using the Payment Services on your behalf.

16.2 You and your Representative individually affirm that you are authorized to provide the information described in Section 2.1 and Section 3.2 and that your Representative has the authority to bind you to these Payments Terms. We may require you to provide additional information or documentation demonstrating your Representative’s authority.

16.3 You represent and warrant to us that: (i) you are duly organized, validly existing, and in good standing under the laws of Egypt or the country in which your business is registered and that you are registering to receive the Payment Services; and (ii) you have all requisite rights, power, and authority to enter into this agreement, perform your obligations, and grant the rights, licenses, and authorizations in this agreement.

16.4 If you are using your Payment Method for the benefit of your employees or other authorized third parties in connection with As-home for Work, as permitted by your account, you authorize As-home Payments to charge your Payment Method for bookings requested by employees at your company or other permitted third parties.

16.5 For any Payout Method linked to your As-home account, you authorize As-home Payments to store the Payout Method, remit payments using the Payout Method for bookings associated with your As-home account, and take any other action as permitted in the Payments Terms in respect of the Payout Method.

16.6 If you handle, store, or otherwise process payment card information on behalf of anyone or any third party, you agree to comply on an ongoing basis with applicable data privacy and security requirements under the current Payment Card Industry Data Security Standard with regards to the use, access, and storage of such credit card information.

17. Contacting As-home Payments

You may contact As-home Payments regarding the Payment Services using the information below:

As-home Service Fees

To ensure the smooth operation of the As-home platform and to cover services such as 24/7 customer support, marketing, and platform maintenance, As-home charges service fees based on the type of listing and management option selected. Fees are applied when a booking, sale, or rental agreement is confirmed.

Fee Structure Overview

As-home offers two management options for property owners: Owner-Managed (where owners use the platform for advertising and manage their properties independently) and As-home-Managed (where As-home handles property management). The fee structure varies depending on the listing type (properties for sale, long-term rentals, vacation homes, commercial spaces, or hotel bookings) and the management option chosen.

1. Properties for Sale and Long-Term Rentals

Owner-Managed

For owners who manage their own properties, As-home offers subscription packages for platform access and advertising:

• Monthly Package: 6,999 EGP
• Quarterly Package: 19,999 EGP
• Annual Package: 74,999 EGP

These fees are charged upfront and provide unlimited listings for properties for sale or long-term rentals during the subscription period.

As-home-Managed

For properties managed by As-home, the following commission-based fees apply:

• Properties for Sale: 2.5% fee, calculated on the final sale price (excluding taxes).
• Long-Term Rentals only: 5% fee, calculated on the rental subtotal.
• Long-Term Rentals and add on manage services: 15% fee, calculated on the rental subtotal (monthly rent plus any additional fees charged by the owner, excluding taxes).

Fees are automatically deducted from the owner’s payout upon transaction completion.

2. Vacation Homes (Rent per Night)

Owner-Managed

• Service Fee: 14.99% of the booking subtotal (nightly rate plus any additional fees charged by the owner, excluding taxes).
• The fee is automatically deducted from the owner’s payout when a booking is confirmed.

As-home-Managed

• Service Fee: 24.99% of the booking subtotal (nightly rate plus any additional fees charged by the owner, excluding taxes).
• The fee is automatically deducted from the owner’s payout when a booking is confirmed.

3. Commercial Spaces

Fees for commercial spaces follow the same structure as properties for sale and long-term rentals, depending on the management option:

• Owner-Managed: Subscription packages (6,999 EGP monthly, 19,999 EGP quarterly, or 74,999 EGP annually).
• As-home-Managed: 2.5% fee for sales or 15% fee for long-term rentals, calculated on the transaction subtotal (excluding taxes).

4. Hotel Bookings

For hotel bookings, As-home charges a commission based on the booking date:

• Weekday Bookings: 9% fee on the booking subtotal (nightly rate plus any additional fees, excluding taxes).
• Weekend Bookings: 12% fee on the booking subtotal (nightly rate plus any additional fees, excluding taxes).
• Fees are automatically deducted from the hotel’s payout when a booking is confirmed.

VAT and Additional Charges

Where applicable, Value-Added Tax (VAT) may be added to the service fees based on the laws of the relevant jurisdiction. All fees are VAT-inclusive where required.

Fee Adjustments

As-home reserves the right to modify service fees at any time. Any changes will be communicated to users in accordance with our Terms of Service.

Viewing Service Fees

To review the service fees for a specific booking or transaction:

1. Log in to your As-home account via the website or mobile app.
2. Navigate to Earnings or Reservations.
3. Select the relevant reservation or transaction code.
4. View the breakdown of fees under Payout Details.

For further assistance, contact our 24/7 customer support team via the As-home platform.

As-home Offline Fees Policy

As-home, an Egypt-based asset management company, requires all fees related to reservations, sales, or rentals made through the platform to be processed via the As-home payment system, unless expressly authorized. Collecting fees outside the platform without authorization is strictly prohibited. This policy applies to offline payments specifically for property sales and long-term rentals, as outlined below.

When Hosts Can Collect Fees Outside As-home

For property sales and long-term rentals, As-home may permit hosts to collect certain mandatory fees offline in limited cases, provided these fees are clearly disclosed in the listing’s price breakdown at checkout. Authorized offline fees include:

• Utility Fees: Charges for utilities (e.g., electricity, water) for long-term rentals, common in Egypt for extended tenancy agreements.
• HOA Fees: Homeowners’ association fees, applicable to properties for sale or long-term rentals in managed communities.
• Legal or Registration Fees: Fees for property transfer or rental contract registration, as required by Egyptian law (e.g., notarization fees at the Real Estate Publicity Department).

These fees must be explicitly listed in the price breakdown during the transaction process on the As-home platform.

For Owner-Managed listings, any additional optional fees (e.g., maintenance or administrative fees) must be processed through As-home’s Resolution Centre. For As-home-Managed listings, all fees are handled directly by As-home and included in the transaction subtotal.

In Egypt, where hosts are legally required to collect certain taxes directly (e.g., property transfer taxes for sales or rental income taxes), hosts may collect these taxes offline. Such taxes must be clearly disclosed in the listing’s price breakdown and comply with Egyptian tax regulations.

Offline Payment Methods for Sales and Long-Term Rentals

When authorized, offline payments for property sales and long-term rentals may be collected via:

• Bank Transfer: Payments to a verified Egyptian bank account, adhering to Central Bank of Egypt regulations.
• Certified Cheque: Common for property sales, payable at a recognized Egyptian bank.
• Cash Payments: Permitted only for specific fees (e.g., notarization or registration fees), with receipts provided to As-home for transparency.

Hosts must obtain As-home’s approval before collecting any offline payments and provide documentation (e.g., receipts or bank transfer confirmations) via the As-home platform to ensure transparency.

Security Deposits

Security deposits are generally not permitted for most listings on As-home. For property sales and long-term rentals, As-home’s Host Protection Program provides coverage for damages or disputes, eliminating the need for security deposits.

In exceptional cases where security deposits are authorized for long-term rentals (e.g., for high-value properties), hosts must:

• Disclose the deposit amount in the listing’s fee field during setup.
• Collect the deposit offline only with As-home’s explicit approval, typically via bank transfer or certified cheque.
• Refund the deposit in accordance with Egyptian rental laws (e.g., Law No. 4 of 1996) and As-home’s Terms of Service.

Compliance and Enforcement

Collecting unauthorized fees offline or failing to disclose fees in the listing’s price breakdown may result in penalties, including suspension of listings or accounts. To ensure compliance:

1. Include all mandatory fees in the listing’s price breakdown.
2. Use As-home’s Resolution Centre for optional fees in Owner-Managed listings.
3. Obtain As-home’s authorization and provide documentation for any offline payments.

For assistance with offline payments or compliance with Egyptian regulations, contact our 24/7 customer support team via the As-home website or mobile app.

As-home Community Policy: Off-Platform and Fee Transparency

By hosting on As-home, an Egypt-based asset management platform, you agree to comply with our Terms of Service and policies, which we enforce at our sole discretion. Repeated or severe violations may result in the suspension or permanent deactivation of a user’s listings or account. To protect our community, the following behaviours are prohibited.

Prohibited Behaviours

1. Moving Current, Future, or Repeat Transactions Off As-home

Hosts are prohibited from:

• Encouraging or facilitating property sales, long-term rentals, vacation home bookings, commercial space transactions, or hotel bookings to occur outside the As-home platform.
• Including links in listings or messages that direct users to external websites or payment systems.
• Offering or soliciting discounts to transact outside As-home.
• Cancelling existing reservations or transactions to rebook or reprocess them off-platform.

This applies to all listing types (properties for sale, long-term rentals, vacation homes, commercial spaces, and hotel bookings) and both Owner-Managed and As-home-Managed options.

2. Failing to Disclose Fees at the Time of Transaction

Hosts must:

• Include all mandatory fees in the pricing fields provided by As-home to ensure the total price at checkout is accurate. Mandatory fees include utility fees, extra guest fees, resort fees, management fees, homeowners’ association (HOA) fees, and legal or registration fees (e.g., notarization fees for property sales or rentals in Egypt).
• Use As-home’s “Change Reservation” tool to collect payments for modifications to bookings (e.g., additional nights or guests) for vacation homes or hotel bookings.
• Disclose any authorized security deposits in the appropriate fee field. Security deposits are generally not permitted, except for specific long-term rentals with As-home’s approval.
• For hotels, disclose required deposits for incidentals (e.g., minibar charges) in the listing description.

Exception: In Egypt, where hosts are legally required to collect certain taxes directly (e.g., property transfer taxes for sales or rental income taxes), these must be disclosed in the listing description.

3. Payment for Any Transaction Fees Outside As-home

Requesting, sending, or receiving payments for reservations, sales, or rentals outside the As-home platform is prohibited, except as authorized. This includes fees for bookings, sales, or optional services (e.g., cleaning fees for vacation homes).

Exceptions:

• For property sales and long-term rentals, hosts may collect authorized offline payments for disclosed mandatory fees (e.g., utility fees, HOA fees, or legal registration fees) via bank transfer, certified cheque, or cash (for specific fees like notarization), with As-home’s approval and proper documentation.
• Hotels may collect offline payments for optional fees (e.g., parking or room service) as part of standard procedures, disclosed in the listing description.
• Hotels may request a credit card or cash deposit at check-in for incidentals, disclosed in the listing description.
• In Egypt, hosts may collect disclosed taxes offline where legally required.

4. Misusing Guest Contact or Identity Information

Hosts are prohibited from:

• Requesting guest contact information prior to booking; all pre-booking communications must occur on As-home.
• Soliciting guests’ email, phone number, or other contact details after booking for purposes unrelated to the transaction (e.g., marketing).
• Conducting credit or background checks using guest information, unless required by Egyptian law.
• Requesting photos of government IDs prior to arrival, except where required for legal or compliance reasons (e.g., building security rules).
• Selling, sharing, or using guest contact information for marketing or other unauthorized purposes.

Exceptions:

• Hosts may request additional contact or identity information if required by Egyptian law, HOA rules, or building security regulations. This must be disclosed in the listing description, and hosts must comply with Egyptian data protection laws (e.g., Law No. 151 of 2020).
• After a booking, hosts may confirm contact details provided by As-home or use alternative communication methods (e.g., WhatsApp) if requested by the guest, provided all communications comply with this policy.

5. Taking Feedback and Reviews Off As-home

Hosts may not:

• Request guests to leave reviews for As-home transactions on external websites.
• Direct guests to complete surveys about their stay or transaction on non-As-home platforms, unless the host is an approved hotel partner.

Feedback must be submitted directly on As-home to benefit the community.

6. Requiring Guests to Use External Websites or Apps for Access

Hosts are prohibited from:

• Requiring guests to create accounts or register on external websites to access a listing.
• Mandating the installation of third-party apps for entry to a property.

Exceptions:

• Additional registration or app installation is permitted if required by Egyptian law, HOA rules, or building security regulations. This must be disclosed in the listing description.
• Optional apps that enhance the guest experience (e.g., keyless entry or concierge apps) are allowed, provided they are not mandatory.

Compliance and Enforcement

Violations of this policy may result in penalties, including suspension or deactivation of listings or accounts. To ensure compliance:

1. Process all payments through As-home, except for authorized offline payments for sales or long-term rentals.
2. Disclose all fees and requirements in the listing description or price breakdown.
3. Use As-home’s messaging system for pre-booking communications.
4. Obtain As-home’s approval for any offline payments or additional requirements.

For assistance or to report violations, contact our 24/7 customer support team via the As-home website or mobile app.

As-home Taxes Policy

As-home, an Egypt-based asset management platform, requires hosts to comply with Egyptian tax regulations when listing properties for sale, long-term rentals, vacation homes, commercial spaces, or hotel bookings. Hosts are responsible for disclosing and collecting applicable taxes, which may be included in the transaction price or collected offline upon As-home’s approval, depending on the transaction type and local laws.

Where to Find Taxes

Hosts must:

• Clearly disclose all applicable taxes in the listing’s price breakdown or description prior to booking or transaction confirmation.
• For property sales and long-term rentals, include taxes such as property transfer taxes or rental income taxes in the price breakdown or note them for offline collection if required by Egyptian law.
• For vacation homes and hotel bookings, include taxes in the booking subtotal or disclose them for collection via As-home’s Resolution Center at check-in.
• For commercial spaces, include taxes relevant to sales or rentals in the price breakdown.

Guests are encouraged to review the listing description or contact the host prior to booking to confirm any applicable taxes. Once a transaction is confirmed, taxes will appear on the receipt, either as part of the subtotal or as a separate offline payment if authorized.

Egyptian Tax Considerations

In Egypt, hosts may be required to collect specific taxes based on the transaction type, as mandated by local laws, including:

• Property Transfer Taxes: Applicable to property sales, typically 2.5% of the property value, as per Egyptian Law No. 147 of 2006. These may be collected offline with As-home’s approval and must be disclosed in the listing.
• Rental Income Taxes: For long-term rentals, hosts may need to collect taxes on rental income, as outlined in Egypt’s Income Tax Law No. 91 of 2005. These may be included in the rental price or collected offline if legally required.
• Value Added Tax (VAT): A 14% VAT applies to certain services, such as vacation home bookings, hotel bookings, and As-home’s service fees, as per Egypt’s VAT Law No. 67 of 2016. VAT must be included in the booking subtotal or disclosed for collection at check-in.
• Hotel-Specific Taxes: For hotel bookings, additional municipal or tourism taxes may apply, which must be disclosed in the listing description.

As-home may collect and remit certain taxes (e.g., VAT on service fees) on behalf of hosts for vacation home and hotel bookings. These taxes will be automatically displayed in the price breakdown at checkout and included on the guest’s receipt. For property sales and long-term rentals, hosts are typically responsible for collecting and remitting taxes directly, as required by Egyptian law.

Value Added Tax (VAT) on As-home Service Fees

As-home is required to collect VAT (14%) on its service fees for all transactions, as Electronically Supplied Services are subject to VAT under Egypt’s VAT Law. This includes:

• Subscription package fees for Owner-Managed listings (6,999 EGP monthly, 19,999 EGP quarterly, or 74,999 EGP annually).
• Commission fees for As-home-Managed listings (e.g., 2.5% for sales, 15% for long-term rentals, 24.99% for vacation homes).
• Service fees for vacation homes (14.99% for Owner-Managed, 24.99% for As-home-Managed) and hotel bookings (9% for weekdays, 12% for weekends).

VAT on service fees is automatically included in the transaction subtotal and displayed at checkout.

Offline Tax Collection

In cases where Egyptian law requires hosts to collect taxes directly (e.g., property transfer taxes for sales or rental income taxes), hosts may collect these taxes offline with As-home’s approval. Such taxes must be:

• Disclosed in the listing’s price breakdown or description.
• Collected via authorized methods (e.g., bank transfer, certified cheque, or cash for specific fees like notarization) and documented with receipts submitted to As-home.

For vacation homes and hotel bookings, taxes not included in the booking subtotal may be collected via As-home’s Resolution Centre at check-in, if disclosed in advance.

Compliance and Guest Guidance

Hosts must ensure compliance with Egyptian tax laws and As-home’s policies by:

1. Disclosing all taxes in the listing description or price breakdown.
2. Using As-home’s payment system for taxes included in the transaction subtotal.
3. Obtaining As-home’s approval for offline tax collection and providing documentation.

Guests can view applicable taxes in the price breakdown at checkout or on their receipt after confirmation. For questions about taxes or to request clarification, guests and hosts can contact As-home’s 24/7 customer support team via the website or mobile app.

As-home Host Privacy Standards

As-home, an Egypt-based asset management platform, you will receive and process guests’ personal information to manage property sales, long-term rentals, vacation home bookings, commercial space transactions, or hotel bookings. Hosts are responsible for complying with Egypt’s Data Protection Law and other applicable regulations when handling personal information. This policy outlines the standards for managing guest data to protect privacy and ensure compliance.

Handling Guest Personal Information

Hosts may only use personal information received through the As-home platform as necessary to:

• Manage reservations, sales, or rental agreements.
• Comply with Egyptian laws (e.g., registration requirements for property transactions or identity verification for rentals).
• Deliver host services, such as coordinating check-ins or communicating with guests about their stay.

Personal information may include:

• Guest’s full name and profile details.
• Names of additional guests (if provided).
• Guest’s contact information (e.g., phone number or email).
• Transaction history (e.g., booking or cancellation details).
• Messages exchanged with the guest to coordinate the transaction.
• Additional information provided by the guest to facilitate the service (e.g., arrival details).

Hosts are prohibited from:

• Encouraging or requiring guests to open accounts, leave reviews, or interact with third-party websites, applications, or services before, during, or after a transaction, unless approved by As-home or necessary to provide the requested service (e.g., keyless entry apps for vacation homes).
• Using guest personal information for purposes unrelated to the transaction, such as marketing, without explicit consent.
• Sharing, selling, or disclosing guest data to third parties, except as required by law or with As-home’s approval.
• Requesting photos of government IDs prior to arrival, unless required by Egyptian law (e.g., for building security or rental contract registration) and disclosed in the listing description.

Permitted Uses

• Hosts may request additional contact or identity information if required by Egyptian law or building/HOA regulations. Such requirements must be disclosed in the listing description.
• After a booking, hosts may confirm contact details provided by As-home or use alternative communication methods (e.g., WhatsApp) if requested by the guest, provided all communications comply with this policy and Egypt’s Data Protection Law.
• Hosts may share guest data with service providers (e.g., property management or cleaning services) only as necessary to deliver host services, ensuring compliance with data protection regulations.

Compliance with Egypt’s Data Protection Law

Under Egypt’s Data Protection Law, hosts must implement appropriate technical and organizational measures to ensure the security of guest personal information, including:

1. Data Minimization: Collect and process only the data necessary for the transaction or legal compliance.
2. Confidentiality and Security: Use encryption, secure storage, or other measures to protect guest data from unauthorized access or disclosure.
3. Access Control: Ensure only authorized personnel have access to guest data.
4. Incident Response: Maintain processes to address data breaches or unauthorized access, including notifying As-home and affected guests as required by law.
5. Data Retention: Retain guest data only for the period necessary to manage the transaction, comply with Egyptian laws (e.g., tax reporting), or deliver host services, and securely delete it thereafter.

Hosts are responsible for ensuring compliance with all applicable data protection regulations, including obtaining guest consent where required and responding to guest requests for data access, correction, or deletion.

Cross-Border Data Transfers

As-home operates exclusively in Egypt, and most transactions involve Egyptian residents or properties. If personal information is transferred to a host from outside Egypt (e.g., for international guests booking vacation homes or hotels), hosts must:

• Process the data in accordance with Egypt’s Data Protection Law.
• Obtain As-home’s approval for any cross-border data transfers and ensure compliance with any applicable international data protection agreements, if relevant.

For data protection inquiries, hosts and guests may contact As-home’s data protection officer via the “Contact Us” section on the As-home website or mobile app.

Enforcement

Violations of this policy, such as misuse of guest personal information or failure to comply with Egypt’s Data Protection Law, may result in penalties, including suspension or deactivation of listings or accounts. Hosts must:

1. Use guest data solely for authorized purposes.
2. Disclose any legal or compliance-related requirements for additional data collection in the listing description.
3. Report any data breaches or incidents to As-home immediately.

For assistance with data protection or compliance, contact As-home’s 24/7 customer support team via the website or mobile app.

As-home Cancellation Policies

As-home, an Egypt-based asset management platform, allows hosts to set cancellation policies for vacation homes, hotel bookings (short-term stays), and long-term rentals (monthly stays) to manage guest cancellations effectively. Hosts must ensure their selected cancellation policies comply with Egypt’s Consumer Protection Law and other applicable regulations. This policy outlines the available cancellation options and related terms.

Note: Cancellation policies do not apply to property sales or commercial space transactions, which are governed by separate agreements. For assistance with setting your cancellation policy, refer to the As-home platform’s host dashboard.

Definitions

• Full Refund: Refers to the price set for the listing (e.g., nightly rate for vacation homes or hotels, monthly rent for long-term rentals), excluding As-home service fees percentages 3% and taxes as per local law. Refunds for As-home service fees depend on the transaction type and timing of cancellation.
• Short-Term Stays: Reservations of 27 or fewer consecutive nights for vacation homes or hotel bookings.
• Long-Term Stays: Reservations of 28 or more consecutive nights for long-term rentals or extended vacation home bookings.

Standard Cancellation Policies for Short-Term Stays

Hosts can choose one of the following cancellation policies for vacation homes and hotel bookings of 27 or fewer nights:

Flexible Rate – Applicable for Vacations Homes only:

• Guests can cancel up to 24 hours before check-in for a full refund, and the guest will not be paid.
• If guests cancel less than 24 hours before check-in, guest shall change for one night.

Best Available Rate – Non-refundable Rate Applicable for Hotel Bookings only:

• Guests cannot cancel the booking unless it is approved by Host for some special cases. Bearing in mind, special rate is granted to guarantee the booking.

Long-Term Cancellation Policies for Monthly Stays

Hosts can choose one of the following cancellation policies for long-term rentals or vacation home bookings of 28 or more consecutive nights:

Flexible Rate:

• Guests must cancel at least 30 days before check-in for a full refund, and the guest will not be paid.
• If guests cancel less than 30 days before check-in, the guest will be paid 10% of his/her expected stay. For instance, if the guest books for 30 days, guest shall pay for three nights.
• The hotel can collect the cancellation fee through sending a money request on As-home platform.

Best Available Rate:

• Guests must cancel at least 30 days before check-in for a full refund, and the guest will not be paid.
• If guests cancel less than 30 days before check-in, the guest will be paid 20% of his/her expected stay. For instance, if the guest books for 30 days, guest shall pay for six nights.

Non-Refundable Option for Short-Term Stays

Hosts can offer a non-refundable option for vacation home or hotel bookings of fewer than 28 nights, providing a discounted rate. If guests choose this option:

• No refunds are issued for cancellations, regardless of timing.
• The discount and non-refundable terms must be clearly disclosed in the listing’s price breakdown.

Hosts can enable this option via the As-home platform’s pricing settings.

When Cancellation Policies May Be Overridden

Cancellation policies may be overridden, and guests may receive a refund, in cases such as:

• Force Majeure: Events beyond the guest’s control (e.g., natural disasters or government travel bans), as defined by Egyptian law.
• Non-Compliance: The listing does not match the description or is unsafe, as verified by As-home.
• Host Cancellation: The host cancels the booking, entitling the guest to a full refund.
• Legal Requirements: Egyptian consumer protection laws mandate.

Guests must submit refund requests via As-home’s Resolution Centre, and As-home will review eligibility based on the circumstances and applicable laws.

Special Cases

• Taxes: If guests cancel, taxes collected by As-home (e.g., VAT on service fees) may be refunded, depending on Egyptian tax regulations. Taxes collected offline by hosts (e.g., property transfer taxes) are subject to the host’s refund policy and must comply with Egyptian law.
• Owner-Managed vs. As-home-Managed: For Owner-Managed listings, hosts set cancellation policies within the options above. For As-home-Managed listings, As-home may apply a default policy unless otherwise specified.
• Hotel Bookings: Hotels may have custom cancellation policies, disclosed in the listing description, but must align with Egyptian consumer protection laws.

Compliance with Egyptian Law

Hosts must ensure their cancellation policies comply with Egypt’s Consumer Protection Law, which grants consumers certain refund rights, and other regulations (e.g., rental laws under Law No. 4 of 1996). Non-compliant policies may be overridden by As-home to meet legal requirements.

Finding Your Cancellation Policy

If your cancellation policy differs from those listed (e.g., due to platform testing or custom hotel policies), review the reservation details in your As-home host dashboard. For assistance, contact As-home’s 24/7 customer support team via the website or mobile app.

As-home Major Disruptive Events Policy

As-home, an Egypt-based asset management platform, generally governs cancellations and refunds for reservations (vacation homes, hotel bookings, and long-term rentals) by the host’s chosen cancellation policy. In rare cases where large-scale events prevent or legally prohibit completion of a reservation, the Major Disruptive Events Policy (“Policy”) may apply. This policy allows guests to cancel and receive refunds or other considerations, and hosts to cancel without penalties, regardless of the reservation’s cancellation policy. This policy is not an insurance policy and applies to reservations ongoing or with a check-in on or after June 22, 2025, unless otherwise notified by As-home.

What Events Are Covered

The following events are covered under this Policy if they affect the reservation location in Egypt, occur after booking, and prevent or legally prohibit completion of a future or ongoing reservation for vacation homes, hotel bookings, or long-term rentals (“Events”):

• Declared Public Health Emergencies: Government-declared epidemics or public health emergencies in Egypt, as issued by the Ministry of Health and Population. This does not include endemic diseases (e.g., seasonal influenza) or diseases commonly associated with Egypt (e.g., hepatitis C).
• Government Travel Restrictions: Mandatory travel bans or lockdown orders issued by Egyptian authorities (e.g., the Ministry of Interior or Council of Ministers). This does not include non-binding travel advisories or recommendations.
• Military Actions and Hostilities: Acts of war, terrorism, civil unrest, or riots in Egypt that directly impact the reservation location, as declared by Egyptian authorities.
• Large-Scale Utility Outages: Prolonged outages of essential utilities (e.g., electricity, water, or gas) affecting most properties in a specific area of Egypt, as verified by local authorities or utility providers.
• Unforeseeable Natural Disasters: Unpredictable events like earthquakes or flash floods in Egypt. This does not include foreseeable weather events, such as seasonal Nile flooding or sandstorms, unless they trigger a covered Event (e.g., government-issued travel bans).

What Happens If a Reservation Is Affected by a Covered Event

When a large-scale event occurs in Egypt, As-home assesses the situation to determine if this Policy applies. If activated, the Policy covers reservations in the affected area and timeframe where the Event is expected to prevent or prohibit completion. Reservations outside this scope may not be eligible, though hosts unable to host may still cancel without penalties. As-home continuously monitors conditions and adjusts coverage as needed. To inquire about eligibility, contact As-home’s 24/7 customer support via the website or mobile app.

If the Policy applies:

• Guests: Can cancel and receive a full refund (including the listing price, service fees, and taxes, subject to Egyptian tax regulations), travel credit, or other consideration, regardless of the host’s cancellation policy.
• Hosts: Can cancel without fees or penalties. The listing’s calendar will be blocked for the canceled reservation dates, and no payout will be issued for those dates. If a payout was already made, the refunded amount will be deducted from future payouts.

What Is Not Covered

Reservations not affected by a covered Event remain subject to the host’s cancellation policy. Examples of situations not covered include:

• Personal circumstances affecting a guest’s ability to travel (e.g., unexpected illness or injury).
• Government obligations (e.g., court appearances or military service).
• Non-binding travel advisories issued by Egyptian or foreign authorities.
• Cancellation of events for which the reservation was made (e.g., festivals or conferences).
• Transportation disruptions (e.g., flight cancellations, train delays, or road closures for maintenance).
• Foreseeable weather conditions in Egypt (e.g., sandstorms in spring or high temperatures in summer), unless they trigger a covered Event like a government ban.

For non-covered situations, As-home encourages hosts and guests to negotiate mutually acceptable solutions (e.g., partial refunds or rescheduling) via the Resolution Centre. Such arrangements are at the host’s discretion, and As-home does not guarantee refunds outside the host’s cancellation policy.

How This Policy Affects Hosts

If a reservation is covered by this Policy:

• Hosts can cancel without fees or penalties, but their calendar will be blocked for the cancelled dates.
• No payout will be issued for cancelled dates, or refunded amounts will be withheld from future payouts.

Regardless of this Policy, hosts may cancel without penalties for valid reasons, such as:

• Major damage rendering the listing uninhabitable (e.g., due to flooding or fire).
• The listing being inconsistent with the booking (e.g., unavailable amenities).

Hosts are obligated to cancel if a listing is uninhabitable or materially inconsistent with the description. Failure to do so may result in:

• Listing suspension.
• Cancellation of existing reservations with refunds to guests.
• Account penalties, up to and including removal, for violating As-home’s Ground Rules for Hosts.

For Owner-Managed listings, hosts manage cancellations directly. For As-home-Managed listings, As-home may initiate cancellations on behalf of the host if a covered Event applies.

Other Things to Be Aware Of

• Egyptian Legal Rights: This Policy does not limit hosts’ or guests’ rights under Egyptian laws, such as the Consumer Protection Law or rental regulations. Statutory rights remain unaffected by As-home’s decisions under this Policy.
• Taxes: Refunds under this Policy include taxes collected by As-home subject to Egyptian tax regulations. Taxes collected offline by hosts are refunded at the host’s discretion and must comply with Egyptian law.
• Communication: Hosts and guests should monitor As-home notifications for updates on covered Events. As-home may contact users via email or the platform’s messaging system to confirm Policy activation.

For assistance or to report a potential covered Event, contact As-home’s 24/7 customer support team via the website or mobile app.

As-home Rebooking and Refund Policy for Homes

Effective Date: June 22, 2025

This Rebooking and Refund Policy for Homes (“Policy”) governs refunds and rebooking assistance for vacation home and hotel bookings on the As-home platform in Egypt when a host cancels or a Reservation Issue disrupts a guest’s stay. This Policy applies to the maximum extent permitted by Egypt’s Consumer Protection Law and other applicable regulations, taking precedence over the reservation’s cancellation policy when applicable. This Policy is not an insurance policy and applies only to vacation home and hotel bookings, not long-term rentals, property sales, commercial spaces, or service/experience reservations.

What Happens If a Host Cancels Before Check-In

If a host cancels a vacation home or hotel booking before check-in, the guest is entitled to:

• A full refund of the booking price, As-home service fees, and taxes (subject to Egyptian tax regulations, e.g., VAT.
• Rebooking assistance from As-home to find a similar property or hotel at comparable pricing, subject to availability.

As-home will convert the guest’s payment into a booking credit to facilitate immediate rebooking. Guests may request a refund to their original payment method instead. If the booking credit remains unused after 72 hours, the credit amount will be refunded to the guest’s original payment method (e.g., bank transfer or card, per Egyptian banking regulations).

What Happens If a Reservation Issue Disrupts a Stay

Guests must report Reservation Issues within 72 hours of discovery via As-home’s Resolution Centre. If As-home verifies that a Reservation Issue has disrupted the stay, the guest may receive:

• A full or partial refund, based on the issue’s severity, impact, and evidence provided.
• Rebooking assistance to find a similar property or hotel at comparable pricing, subject to availability.

The refund or rebooking assistance depends on:

• The severity of the Reservation Issue.
• The impact on the guest’s stay.
• The portion of the stay affected.
• Whether the guest vacates the property.
• Evidence provided (e.g., photos, videos, or host confirmation).
• Mitigating factors (e.g., partial resolution by the host).

What Reservation Issues Are Covered

A Reservation Issue refers to the following situations for vacation home or hotel bookings:

• The host cancels the reservation before check-in.
• The host fails to provide access to the booked property or hotel room (e.g., no key provided or locked premises).
• The property or hotel room is not habitable at check-in, including:
• Not reasonably clean or sanitary (e.g., visible dirt or pests).
• Containing safety or health hazards (e.g., exposed wiring or gas leaks).
• The property or hotel room is significantly different from the listing, including:
• Inaccurate space type (e.g., private room advertised as an entire property).
• Inaccurate number or type of rooms (e.g., fewer bedrooms or bathrooms than listed).
• Inaccurate location (e.g., property in a different city or neighbourhood).
• Undisclosed presence of the host, another person, or a pet during the stay.
• Non-functional or missing special amenities advertised (e.g., pool, air conditioning, or Wi-Fi).

How to Request Rebooking Assistance or a Refund

To request assistance or a refund, the guest must:

1. Contact As-home or the host within 72 hours of discovering the Reservation Issue via the Resolution Centre.
2. Provide evidence, such as photographs, videos, or host confirmation, to support the claim.
3. Attempt to resolve the issue directly with the host, where feasible, before escalating to As-home.

As-home will review the evidence and may contact the host to confirm the issue. Hosts can dispute a guest’s claim by providing counter-evidence via the Resolution Centre.

If timely reporting is not feasible (e.g., due to lack of internet access), guests may submit late reports, subject to As-home’s discretion and verification.

How This Policy Affects Hosts

If a host cancels or a Reservation Issue disrupts a guest’s stay:

• The host will receive no payout or a reduced payout equivalent to the refunded amount.
• For Owner-Managed listings, hosts are responsible for addressing Reservation Issues directly or via the Resolution Centre.
• For As-home-Managed listings, As-home may handle refunds or rebooking on behalf of the host, deducting amounts from future payouts.

Hosts can dispute guest claims by contacting As-home with relevant evidence. Failure to address a valid Reservation Issue (e.g., uninhabitable property) may result in:

• Listing suspension.
• Account penalties, up to removal, for violating As-home’s Ground Rules for Hosts.

Other Things to Be Aware Of

• Egyptian Legal Rights: This Policy does not limit statutory rights under Egyptian laws, such as consumer protections under Law or rental obligations under Law. Guests and hosts retain the right to pursue legal action, unaffected by As-home’s decisions.
• Taxes: Refunds include taxes collected by As-home. Taxes collected offline by hosts are refunded at the host’s discretion, subject to Egyptian tax laws.
• Resolution Centre: Guests must notify hosts of issues and attempt resolution before escalating to As-home. Refunds or relief provided directly by hosts may reduce As-home’s refund or rebooking assistance.
• Exclusions: Reservation Issues caused by guests, their co-travellers, invitees, or pets are not covered. Fraudulent refund requests violate As-home’s Terms of Service and may lead to account termination.
• Rebooking Costs: As-home may contribute to rebooking costs but is not obligated to cover full expenses. Guests may receive booking credits or travel credits in lieu of cash refunds.
• Non-Transferable: Rights under this Policy are personal to the booking guest and host and cannot be assigned.
• Policy Updates: Changes to this Policy will comply with As-home’s Terms of Service and be communicated to users.

For assistance with Reservation Issues, contact As-home’s 24/7 customer support team via the website or mobile app.

As-home Resolution Centre Policy

The As-home Resolution Centre facilitates refunds and payment requests for issues related to vacation home stays, hotel bookings, long-term rentals, or asset management services (e.g., property management tasks like cleaning or maintenance) on the As-home platform in Egypt. This policy outlines how hosts and guests can use the Resolution Centre to resolve disputes, request reimbursements, or manage additional fees, ensuring compliance with Egypt’s Consumer Protection Law and other applicable regulations.

Sending or Requesting Money in the Resolution Centre

Hosts and guests must add a valid payment method (e.g., Egyptian bank account, credit/debit card, or mobile payment service compliant with Central Bank of Egypt regulations) before sending or requesting money through the Resolution Centre.

Requests must be submitted within 60 days after:

• The checkout date for vacation home or hotel bookings.
• The end date of a long-term rental agreement.
• The completion of an asset management service (e.g., maintenance or cleaning task).

What You Can Use the Resolution Centre For

Refunds

• Mutual Agreements: Refunds agreed upon by both host and guest (e.g., for partial cancellations, early check-outs, or incomplete asset management services).
• Guest Requests: Guests can request refunds for issues covered by As-home’s Rebooking and Refund Policy for Homes (e.g., uninhabitable properties or non-functional amenities).

Optional Fees

For Owner-Managed listings, hosts can use the Resolution Centre to collect optional fees, such as:

• Paid transport to the property (e.g., airport transfers for vacation homes or hotels).
• Access to elected amenities or upgrades (e.g., late check-out or premium Wi-Fi for vacation homes).

For As-home-Managed listings, optional fees are handled directly by As-home and included in the booking subtotal. Asset management services (e.g., cleaning or maintenance) are covered by As-home’s fees and do not require separate Resolution Centre requests unless disputed.

Security Deposits

• Security deposits are generally not permitted, except for select long-term rentals with As-home’s approval.
• Authorized security deposits must be disclosed in the listing’s fee field and can be requested via the Resolution Centre, with payment collected offline (e.g., bank transfer or certified cheque) and documented.

What the Resolution Centre Can’t Be Used For

Reservation or Transaction Alterations

• The Resolution Centre cannot process payments or refunds for changes to nights, guest count, or other booking modifications for vacation homes or hotels, or changes to long-term rental agreements. Use the “Change Reservation” tool in the As-home platform for such alterations.
• For property sales, any adjustments to transaction terms (e.g., price or fees) must be handled offline with As-home’s approval and documented separately.

Mandatory Fees and Security Deposits

• All mandatory fees (e.g., utilities, resort fees, HOA fees, cleaning fees, or legal registration fees for sales/long-term rentals) must be disclosed in the listing’s price breakdown or nightly/monthly price. Disclosure in the listing description alone is insufficient.
• Exceptions:
• For property sales and long-term rentals, hosts may collect authorized mandatory fees (e.g., notarization fees or utility fees) offline with As-home’s approval, documented via the Resolution Centre.
• In Egypt, where hosts are legally required to collect taxes directly (e.g., rental income taxes per Law, these must be disclosed in the listing description and may be collected offline, not via the Resolution Centre.

Hotel Stays

• For hotel bookings, optional fees (e.g., parking or room service) may be collected offline as part of standard practices, disclosed in the listing description. The Resolution Centre is not typically used for these fees but may handle refund disputes.

Where to Find Your Resolution Centre Requests

Requests for refunds or payments appear in:

• The email associated with your As-home account.
• The Resolution Centre section of the As-home website or mobile app.

Hosts and guests can track and respond to requests directly in the Resolution Centre.

If a Host and Guest Can’t Reach an Agreement

If no agreement is reached, either party can request As-home’s mediation by selecting the option in the Resolution Centre. Issues must be reported within 72 hours of discovery to be eligible under As-home’s Rebooking and Refund Policy for Homes. As-home’s mediation team will:

• Review evidence provided (e.g., photos, videos, or messages).
• Ask clarifying questions, if necessary.
• Make a final, binding decision, subject to Egyptian legal rights.

Getting Reimbursed for Damage

As-home offers a Host Protection Program to cover damages caused by guests during vacation home stays, hotel bookings, or long-term rentals. The program includes:

• Damage Protection: Reimbursement for verified damages to the host’s property or belongings, up to a limit determined by As-home (in EGP, subject to case review).
• Liability Coverage: Protection against third-party claims for bodily injury or property damage, subject to terms.
• Guest Verification: Identity checks and reservation screening to reduce risks.
• 24-Hour Support Line: Access to As-home’s support team for safety or damage issues.

To request reimbursement:

1. File a claim via the Resolution Centre within 60 days of checkout, rental end, or damage discovery.
2. Provide evidence (e.g., photos, repair estimates, or police reports, if applicable).
3. If the guest does not cover the damage, As-home will review eligibility for reimbursement under the Host Protection Program.

Notes:

• The Host Protection Program is not an insurance policy and is subject to As-home’s terms.
• Damages caused by hosts, their employees, or third parties not booked through As-home are not covered.
• For As-home-Managed listings, As-home may file claims on behalf of the host.
• Coverage limits and terms are in EGP and comply with Egyptian law (e.g., civil liability under the Egyptian Civil Code).

Other Things to Be Aware Of

• Egyptian Legal Rights: This Policy does not limit rights under Egyptian laws, such as consumer protections, rental regulations, or property transaction laws. Statutory rights to legal action remain unaffected.
• Taxes: Refunds processed via the Resolution Centre include taxes collected by As-home. Offline taxes (e.g., municipal taxes for hotels or property transfer taxes) are refunded at the host’s discretion, subject to Egyptian tax laws.
• Fraud: Submitting fraudulent requests violates As-home’s Terms of Service and may result in account termination.
• Data Protection: All Resolution Centre communications comply with Egypt’s Data Protection Law, ensuring secure handling of personal information.
• Policy Updates: Changes to this Policy will comply with As-home’s Terms of Service and be communicated to users.

For assistance with Resolution Centre requests, contact As-home’s 24/7 customer support team via the website or mobile app.

As-home Host Damage Protection Terms

Last Updated: June 22, 2025

The As-home Host Damage Protection Terms (“Terms”) outline the contractual guarantee provided by As-home, an Egypt-based asset management platform, to hosts for physical loss or damage to Eligible Property caused by a Responsible Guest during a vacation home stay, hotel booking, or long-term rental in Egypt. These Terms apply in addition to the As-home Terms of Service and Payments Terms of Service and are subject to Egypt’s Consumer Protection Law, the Egyptian Civil Code, and other applicable regulations. These Terms do not apply to property sales, commercial space transactions, or hotels unless specified. These Terms are not an insurance policy, and hosts are encouraged to obtain separate insurance for additional protection.

By listing a property or using the As-home platform as a host, you agree to comply with these Terms. Capitalized terms have the meanings set forth in the As-home Terms of Service, Payments Terms of Service, or as defined below. If acting on behalf of a company or legal entity, you represent and warrant your authority to bind that entity to these Terms.

1. Agreements and Acknowledgments

As-home offers Host Damage Protection as a contractual guarantee to cover Eligible Losses (defined below) when a Responsible Guest fails to pay for physical loss or damage to Eligible Property under the As-home Terms of Service. You acknowledge that:

• Host Damage Protection is contingent on the Responsible Guest’s primary obligation to pay for damages and requires you to pursue remedies against the Responsible Guest first.
• Payments under these Terms will not exceed the amount recoverable from the Responsible Guest.
• The guarantee is intended to promote the As-home platform by building trust and confidence.
• This is not an insurance policy or a substitute for homeowner’s, tenant’s, or other insurance.
• You must comply with all conditions in these Terms to be eligible for payment, and failure to comply will prevent recovery.

You agree to:

• Notify the Responsible Guest and As-home of any physical loss or damage to Eligible Property as soon as possible, and attempt to resolve the issue with the guest within 14 days of the guest’s checkout or rental end date via the As-home Resolution Centre.
• Submit reimbursement requests via the Resolution Centre within 14 days, including an explanation of the guest’s responsibility for the loss or damage.
• Consent to As-home reviewing communications with the Responsible Guest to process claims.

As-home may deny payment for non-compliance with the As-home Terms of Service, Payments Terms, or Community Standards.

1. Key Defined Terms

• Actual Cash Value: The cost to repair or replace damaged Eligible Property at the date of the incident, using materials of like kind and quality, with deductions for obsolescence and depreciation.
• Appraised Value: The value of property as assessed by a certified appraisal professional approved by As-home.
• Host Damage Protection Payment Request Form: As-home’s standard form for requesting payment, accessible via the Resolution Centre or customer support.
• Booking Income Loss: Loss of booking income from confirmed As-home bookings due to an Eligible Loss, measured from the time of the loss until the property is habitable again under pre-loss conditions. Excludes non-continuing charges or losses unrelated to the Eligible Loss.
• Eligible Accommodation: A vacation home, hotel room, or long-term rental property in Egypt that is (i) owned or legally controlled by you during the guest’s stay or rental period, (ii) listed on the As-home platform, and (iii) booked by the Responsible Guest in compliance with the Terms. Vehicles or watercraft are Eligible Accommodations only if stationary and used solely for lodging.
• Eligible Losses:
• Direct physical loss or damage to Eligible Property caused by a Responsible Guest or their Invitee during a stay or rental.
• Direct physical loss or damage to Eligible Property caused by a pet owned by a Responsible Guest or Invitee, if disclosed and permitted.
• Additional reasonable, customary, and unexpected cleaning costs for:
• Stains caused by Unauthorized Invitees.
• Pet bodily fluid stains, if pets are permitted.
• Smoke odors from smoking (e.g., tobacco, cannabis) in violation of House Rules.
• Cleaning costs are payable only if they exceed cleaning fees already charged.
• Eligible Motor Vehicle: A vehicle owned by you (e.g., car, van, or motorcycle), excluding large commercial vehicles.
• Eligible Property: Property at an Eligible Accommodation, including:
• Real property (e.g., buildings or additions) in which you have an economic interest.
• Personal property owned by you, in your custody with an obligation to insure, or for which you are responsible for physical loss or damage.
• Eligible Watercraft: Watercraft owned by you (e.g., boats or yachts), excluding large commercial watercraft.
• Fine Arts and Valuables: Paintings, sculptures, antique furniture, jewelry, or similar items of rarity or historical value, excluding automobiles, watercraft, or money.
• Household Linens: Bedding, towels, curtains, or similar household fabric goods, excluding upholstery or carpeting.
• House Rules: Your rules for the use, access, or occupancy of the Eligible Accommodation, specified in the listing at booking.
• Invitee: A person invited by the Responsible Guest to the Eligible Accommodation, excluding those providing asset management services (e.g., cleaning or maintenance).
• Limit: 10,000 EGP (or equivalent in another currency at As-home’s discretion) per booking for Eligible Losses.
• Responsible Guest: The guest who booked the Eligible Accommodation for the period of the Eligible Loss.
• Unauthorized Invitees: Persons exceeding the number of additional guests allowed in the booking, unless permitted by House Rules or approved by the host.
• Wear and Tear: Deterioration due to use, age, or lack of maintenance.

1. Limitations

As-home does not pay for the following Ineligible Losses:

1. Losses caused after the booking or rental period ends.
2. Losses exceeding the Limit (10,000 EGP per booking).
3. Losses to Fine Arts and Valuables if they cannot be replaced or are damaged during repair/restoration.
4. Losses caused by:
• Ineligible Property (e.g., currency, land, animals, or property in transit).
• Acts of nature (e.g., earthquakes, floods), unless covered by the Major Disruptive Events Policy.
• Excessive utility use.
• Indirect or remote causes.
• Business interruption, except Booking Income Loss.
• Mysterious disappearance or unexplained inventory shortages.
• Enforcement of Egyptian laws (e.g., building codes or demolition orders).
• Identity theft or fraud.
• Use of Eligible Motor Vehicles or Watercraft, unless stationary for lodging.
5. Losses from:
• Hostile acts, war, terrorism, or insurrection.
• Biological or chemical materials.
• Nuclear reaction or radiation.
• Seizure or confiscation by authorities.
• Illegal activities.
• Dishonest acts by you or your retained parties (except Responsible Guests or Invitees).
• Utility or service outages due to external factors.
6. Stains to Household Linens, unless caused by Unauthorized Invitees, permitted pets, or intentional acts by a Responsible Guest or Invitee.
7. Losses from faulty workmanship, deterioration, Wear and Tear, settling, or temperature changes, except for pet-related damages as specified.
8. Mold, mildew, or microorganisms, even if causing physical loss or affecting health.
9. Fees for additional guests not included in the booking.
10. Loss or corruption of Electronic Data (e.g., software, digital files).

1. Conditions to Host Damage Protection

To be eligible for payment, you must:

• Incur an Eligible Loss.
• Notify the Responsible Guest and As-home via the Resolution Centre within 14 days of checkout or rental end, attempting resolution with the guest.
• Submit a Host Damage Protection Payment Request Form within 30 days of the Eligible Loss, including:
• Evidence of the loss (e.g., receipts, photos, videos).
• Inventory of damaged property (make, model, purchase date, condition, repair/replacement cost).
• Repair estimates for real property.
• Receipts for additional cleaning costs.
• Total amount of the Eligible Loss.
• Provide proof of ownership or legal responsibility for the Eligible Property (e.g., receipts, title deeds, or lease agreements).
• File a police report for losses involving criminal acts or theft, providing a certified copy to As-home.
• Protect and preserve damaged property from further loss.
• Allow As-home to inspect the property and provide records (e.g., invoices, accounts) as requested.
• Cooperate with As-home, signing documents and responding to requests.

As-home may independently investigate claims at its discretion. You retain control of damaged property after testing, deciding if it can be reprocessed or sold, with proceeds reducing the Eligible Loss or going to As-home if paid post-settlement.

1. Disposition of Host Payment Requests

As-home will process Host Damage Protection Payment Request Forms within a reasonable period (targeting 3 months) after receiving all required documentation. Processing time depends on the loss amount, property location, and evidence provided. For approved requests (“Approved Payment Requests”), you must sign a Host Damage Protection Approved Payment Request Agreement, agreeing to:

1. Assign to As-home any rights to recover amounts from the Responsible Guest or other parties.
2. Cooperate in recovery efforts, including appearing in legal proceedings if requested.
3. Release As-home from further liability related to the incident.
4. Treat payment amounts as confidential, if requested.
5. Refund excess payments due to processing errors.

Payments for property owned by third parties may be made to the owner, with you responsible for collecting any entitled portion. For As-home-Managed listings, As-home may handle claims on your behalf.

Determination of the Amount of the Eligible Loss

• Films, Records, or Electronic Media: Value of blank media plus copying costs from backups, excluding research or recreation costs.
• Fine Arts and Valuables: The lesser of repair/restoration cost, replacement cost, or Appraised Value.
• Eligible Motor Vehicles/Watercraft: The lesser of repair/restoration cost or Actual Cash Value.
• Other Eligible Property: The lesser of Actual Cash Value, repair cost, or replacement cost with equivalent materials.
• Payments are reduced by amounts recovered from other sources (e.g., insurance, security deposits, or guest payments).
• Payments are in EGP, unless As-home elects another currency using a system-wide exchange rate.

1. Modification or Termination

As-home may modify or terminate these Terms with 30 days’ notice via email or platform notification, subject to Egyptian law. Continued use of the platform after changes constitutes acceptance. If terminated, As-home will process pending Payment Request Forms filed before the termination date, but new requests will not be accepted. Modifications or terminations may occur if:

• These Terms are deemed insurance or require licensing under Egyptian law.
• As-home determines the Terms violate applicable laws.

1. Subrogation

As-home may pursue subrogation against any party responsible for the Eligible Loss, including the Responsible Guest or Invitee. You must assist As-home in subrogation efforts, including providing documentation or appearing in legal proceedings.

1. Disclaimers and Limitations of Liability

To the maximum extent permitted by Egyptian law, As-home and its affiliates are not liable for incidental, special, exemplary, or consequential damages (e.g., lost profits, loss of goodwill, or service interruption) arising from these Terms, the As-home platform, or host-guest interactions, whether based on contract, tort, or other legal theories. As-home’s liability is limited to three times the amount paid for the relevant reservation, except for wilful breaches or obligations under Approved Payment Requests. Your liability to As-home is similarly limited, except for wilful breaches or recovery of paid amounts.

1. Dispute Resolution

Disputes arising from these Terms or the As-home platform will be resolved through:

1. Negotiation: You and As-home must attempt informal resolution for 30 days by sending a written notice of the dispute to the other party (via email to As-home’s support or your registered email).
2. Mediation: If unresolved, either party may request mediation through the Resolution Centre, with a mediator appointed under Egyptian law (e.g., Cairo Regional Centre for International Commercial Arbitration).
3. Litigation: If mediation fails, disputes may be brought before Egyptian courts in Cairo, governed by the Egyptian Civil Code and other applicable laws.

You must send dispute notices to As-home’s registered office in Egypt or via email to support@as-home-group.com . As-home will use your registered email for notices. This process does not limit statutory rights under Egyptian law.

1. General Provisions

Host’s Indemnification Obligations

To the maximum extent permitted by Egyptian law, you agree to indemnify As-home and its affiliates against costs, claims, or damages arising from your negligence or breach of these Terms, including disputes with property owners if you rent the listed property.

Entire Agreement

These Terms, along with the As-home Terms of Service and Payments Terms, constitute the entire agreement regarding Host Damage Protection, superseding prior agreements, subject to Egyptian law.

Assignment

You may not assign these Terms without As-home’s prior written consent. As-home may assign these Terms with 30 days’ notice. Unauthorized assignments are void.

Notices

Notices will be sent via email, platform notification, or registered mail to As-home’s office in Egypt or your registered address. Receipt is deemed on the date of transmission or delivery.

Controlling Law and Jurisdiction

These Terms are governed by Egyptian law, with disputes resolved in Cairo courts, subject to the dispute resolution process above.

Waiver and Severability

As-home’s failure to enforce any provision does not waive future enforcement. If a provision is deemed unenforceable by an Egyptian court, it will be severed, and other provisions remain in effect.

1. Contacting As-home

For questions about these Terms, contact As-home’s 24/7 customer support via the website, mobile app, or email at support@as-home-group.com .

As-home Reviews Policy

As-home, an Egypt-based asset management platform, fosters trust between hosts and guests through a review process for vacation homes, hotel bookings, and long-term rentals. This process helps our community make informed booking and hosting decisions while providing honest feedback to improve guest experiences and host performance. The Reviews Policy ensures feedback is authentic, trustworthy, and useful, complying with Egypt’s Consumer Protection Law and Data Protection Law.

Reviews must be unbiased, relevant to the actual stay or rental experience, and adhere to As-home’s Content Policy.

Reviews Should Be Unbiased

• Members of the As-home community may not coerce, intimidate, extort, threaten, incentivize, or manipulate others to influence a review. Examples include:
• Offering compensation (e.g., discounts or refunds) for positive reviews.
• Threatening consequences (e.g., legal action or negative feedback) for negative reviews.
• Reviews may not be provided or withheld in exchange for value (e.g., discounts, refunds, or reciprocal reviews) or used to mislead As-home or others. For instance, guests must not post retaliatory reviews against hosts enforcing House Rules or policies.
• Reviews are permitted only for genuine stays or rentals. Hosts may not:
• Accept fake bookings to solicit positive reviews.
• Use secondary accounts to review their own listings.
• Coordinate with others to manipulate the review system.
• Reviews must not aim to harm competition, such as posting biased reviews for affiliated or competing listings.

Reviews Should Be Relevant

• Reviews must provide information about the reviewer’s experience with the host, guest, or property (vacation home, hotel, or long-term rental) to aid community members in making informed decisions.
• Reviews from guests who did not arrive or cancelled due to circumstances unrelated to the reservation (e.g., personal reasons) may be removed.
• For long-term rentals, reviews should reflect the rental experience, not the property sale process, which is handled separately.

Reviews Should Follow Our Content Policy

Reviews must not contain explicit, discriminatory, harmful, fraudulent, or illegal content, or otherwise violate As-home’s Content Policy, which aligns with Egyptian laws (e.g., prohibiting defamatory or offensive content under the Egyptian Penal Code).

Reporting Reviews Under This Policy

To report a review for violating this policy, contact As-home’s 24/7 customer support via the website, mobile app, or email at support@as-home-group.com . If a review violates this policy:

• As-home may remove the review, including associated ratings or content.
• Removal occurs only for clear violations, such as fraud or discrimination.
• Depending on the violation’s severity, As-home may restrict, suspend, or terminate the associated account, in accordance with Egyptian consumer and data protection laws.

Responding to Reviews

As-home does not mediate disputes over the truthfulness of reviews, as long as they comply with this policy. Hosts and guests may post public responses to reviews to provide context or clarify inaccuracies. Responses must also comply with the Content Policy and Egyptian laws.

Removing a Review You Wrote

Once a review is published, you may request its removal through the Resolution Centre. As-home will evaluate removal requests based on this policy and Egyptian legal requirements (e.g., ensuring no fraudulent intent).

Other Things to Be Aware Of

• Egyptian Legal Compliance: This policy is applied in accordance with Egyptian laws, including consumer protections and data protection regulations. Statutory rights to legal action remain unaffected.
• Owner-Managed vs. As-home-Managed: For Owner-Managed listings, hosts are responsible for addressing review disputes directly via the Resolution Centre. For As-home-Managed listings, As-home may handle disputes on behalf of the host.
• Hotel Bookings: Hotel reviews must focus on the guest’s stay experience and comply with this policy. Hotels may have additional review guidelines disclosed in the listing.
• Policy Updates: Changes to this policy will comply with As-home’s Terms of Service and be communicated to users via email or platform notification.

For assistance with reviews or to report violations, contact As-home’s 24/7 customer support via the website, mobile app, or email at support@as-home-group.com .

As-home Community Standards

As-home, an Egypt-based asset management platform, is committed to creating a trusted community where hosts and guests feel safe and respected. These Community Standards guide behaviour for vacation home stays, hotel bookings, long-term rentals, and interactions related to property sales or commercial spaces, codifying values of safety, security, fairness, authenticity, and reliability. Compliance with these standards, alongside Egyptian laws such as the Consumer Protection Law and Data Protection Law, ensures a welcoming environment for all.

Safety

Safety is foundational to the As-home community. Hosts and guests must avoid endangering or threatening others, ensuring secure stays and interactions.

• Harming Yourself or Others: You must not engage in physical or sexual assault, abuse, harassment, domestic violence, robbery, human trafficking, or other violent acts. Members of dangerous organizations (e.g., terrorist or criminal groups) are prohibited. As-home cooperates with Egyptian law enforcement (e.g., Ministry of Interior) for valid requests under the Egyptian Penal Code.
• As-home takes suicide, self-injury, eating disorders, or drug abuse seriously, working to support individuals in crisis through local resources (e.g., Egyptian Ministry of Health helplines).
• Threatening Anyone: You must not express intent to harm others through words or actions, including threats of self-harm, which may prompt As-home intervention.
• Creating Hazardous Situations: Hosts must not keep unsecured weapons, disease risks, or dangerous animals in listings, nor create conditions increasing fire risks or impeding emergency escapes, per Egyptian building and safety regulations.

Security

Security ensures hosts and guests feel protected when sharing properties or engaging in transactions. Respect for property, information, and belongings is essential.

• Theft, Vandalism, or Extortion: You must not steal, use property without permission, copy keys or identity documents, damage property, overstay in listings, or extort others (e.g., threatening bad reviews for compensation). See As-home’s Extortion Policy for details.
• Spam, Phishing, or Fraud: You must not:
• Conduct transactions outside As-home’s payment system (except for offline payments for sales or long-term rentals, per As-home’s fee structure).
• Commit booking or credit card fraud, launder money, or abuse referrals.
• Drive traffic to external sites or market unrelated products.
• Make false claims against community members.
• For property sales, misrepresent transaction terms.
• Violating Privacy or Intellectual Property: You must not spy on others, access accounts without authorization, or violate privacy, copyrights, or trademarks under Egyptian.

Privacy

Respecting privacy fosters trust in the As-home community, ensuring guests and hosts feel secure in their interactions.

• Hosts must not use security cameras or recording devices inside listings (e.g., bedrooms, bathrooms, or living rooms), even if disconnected, except where required by Egyptian law and approved by As-home. This applies to common areas in private room listings.
• Hidden cameras are strictly prohibited.
• Exterior cameras (e.g., at front doors or gardens) are permitted if disclosed in the listing (e.g., “Camera at front entrance” or “Doorbell camera monitoring entry”).
• Unauthorized account access or privacy violations (e.g., sharing personal data without consent) contravene Egypt’s Data Protection Law.

Fairness

Fairness unites As-home’s diverse community in Egypt, promoting respect and inclusion across all interactions.

• Discriminatory Behaviour or Hate Speech: You must treat everyone equally, complying with Egyptian anti-discrimination laws (e.g., Constitutional protections under Article 53). Discrimination or insults based on race, ethnicity, religion, sexual orientation, gender, disability, or other protected characteristics are prohibited. See As-home’s Anti-Discrimination Policy for details.
• Bullying or Harassing Others: You must not share personal information to shame or blackmail, target others with unwanted behaviour, defame, or violate As-home’s Reviews Policy or Content Policy.
• Disturbing the Surrounding Community: You must not disrupt shared spaces, treat neighbours as staff, create nuisances (e.g., excessive noise), or ignore neighbour concerns, respecting Egyptian municipal regulations.

Authenticity

Authenticity ensures genuine interactions and accurate representations, building trust within the As-home community.

• Misrepresenting Yourself: You must not:
• Provide false personal information (e.g., name or date of birth).
• Use listings for unauthorized commercial purposes.
• Host unapproved events or parties.
• Maintain duplicate accounts or create accounts if under 18.
• Misrepresenting Your Spaces: You must not:
• Provide inaccurate location or availability information.
• Mislead about listing type, nature, or details (e.g., amenities or size).
• Substitute listings, create fake listings, or engage in deceptive pricing.
• Leave fraudulent reviews or fail to disclose hazards or habitability issues, per Egyptian consumer protection standards.

Reliability

Reliability ensures hosts and guests honour commitments, maintaining trust through consistent communication and property conditions.

• Providing Uninhabitable Spaces: Hosts must not offer:
• Properties with substandard cleanliness or undisclosed utility issues (e.g., no running water or electricity).
• Non-legitimate accommodations (e.g., camping gear or non-stationary spaces like moving boats).
• Listings without dedicated toilet facilities (e.g., relying on public restrooms).
• Breaking Commitments: Without extenuating circumstances (e.g., covered by the Major Disruptive Events Policy), you must not:
• Cancel after the cancellation policy deadline.
• Fail to enable check-in or provide access.
• Violate House Rules.
• Being Unresponsive: You must not:
• Have persistently low ratings.
• Be unresponsive during booking or stays.
• Fail to provide a reliable point of contact (for Owner-Managed listings) or refuse to engage in the Resolution Centre process.
• For As-home-Managed listings, As-home ensures responsiveness on behalf of hosts.

Other Things to Be Aware Of

• Egyptian Legal Compliance: These standards align with Egyptian laws, including consumer protections , rental regulations (Law No. 4 of 1996), and property transaction laws . Statutory rights remain unaffected.
• Enforcement: Violations may result in warnings, listing suspensions, or account termination, subject to As-home’s discretion and Egyptian law. For As-home-Managed listings, As-home may enforce standards on behalf of hosts.
• Hotel Bookings: Hotels must comply with these standards, with additional requirements disclosed in listings (e.g., safety protocols per Egyptian tourism regulations).
• Policy Updates: Changes to these standards will comply with As-home’s Terms of Service and be communicated via email or platform notification.

For assistance or to report violations, contact As-home’s 24/7 customer support via the website, mobile app, or email at support@as-home-group.com .

As-home Content Policy

By posting content on As-home, an Egypt-based asset management platform, you agree to abide by this policy. Content includes written, photographic, audio, video, or other material, such as:

• Writing: Listing titles and descriptions, profile pages, public and private reviews, community forum posts, and messages to As-home, hosts, or guests.
• Imagery: Photos, videos, and imagery within photos or videos (e.g., posters or artwork in a listing).

As-home reserves the right to remove content, in whole or part, that violates this policy, our Terms of Service, Community Standards, or Reviews Policy. Repeated or severe violations may result in account restrictions, suspension, or termination, in accordance with Egyptian laws, including the Consumer Protection Law  and Data Protection Law .

Prohibited Content

The following content is not allowed on As-home:

• Commercial Content: Content created solely for advertising, including company logos, links, or names, unless related to authorized property listings (e.g., hotel branding in hotel bookings or asset management services like cleaning).
• Spam or Disruptive Content: Unwanted contact or repetitive content shared disruptively (e.g., excessive messaging or forum posts).
• Illegal or Harmful Content: Content that endorses or promotes illegal activities (e.g., under the Egyptian Penal Code), or is sexually explicit, violent, graphic, threatening, or harassing.
• Discriminatory Content: Content that violates As-home’s Anti-Discrimination Policy or Egyptian anti-discrimination laws (e.g., Constitutional Article 53), targeting race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics.
• Impersonation: Content that attempts to impersonate another person, account, or entity, including As-home representatives.
• Rights Violations: Content that is illegal or infringes on intellectual property (e.g., under Law No. 82 of 2002) or privacy rights (e.g., under Law No. 151 of 2020).
• Private Information: Content that discloses another person’s personal data (e.g., names, contact details) or reveals a listing’s exact location (e.g., specific street address beyond city or neighbourhood).
• Restricted Content: Content prohibited under As-home’s Restricted Content Policy (e.g., content related to illegal property transactions or unauthorized rentals).

Additional Policy Violations for Specific Content Types

Listing Titles

• Titles must not include irrelevant information (e.g., unrelated amenities or promotional slogans).
• Titles must not contain symbols or emojis, ensuring clarity and professionalism.

Listing or Profile Pages

• Listings and profiles must not provide false, misleading, or deceptive information (e.g., inaccurate property size, location, or amenities).
• For property sales or long-term rentals, listings must disclose mandatory fees (e.g., notarization or utility fees) per As-home’s fee structure and Egyptian law.

Community Forum

• Posts must be on-topic, pose questions, or offer knowledge in response to discussions.
• Content must not harass or repeatedly target community members.

Reviews

• Reviews must comply with As-home’s Reviews Policy, reflecting genuine experiences and avoiding bias, fraud, or retaliation.

Custom URLs

• Personalized web addresses must follow As-home’s Custom URL Policy, avoiding misleading or unauthorized links.

Content Related to Public Health

To combat misinformation, content related to public health crises (e.g., infectious diseases) must align with guidance from Egyptian authorities (e.g., Ministry of Health) and As-home’s policies. Misleading health-related claims (e.g., unverified safety measures) are prohibited.

How to Report Content That Violates This Policy

To report violating content, use the reporting feature on the As-home website or mobile app, or contact 24/7 customer support via email at support@as-home-group.com . As-home will review reports and take action (e.g., content removal or account suspension) in accordance with this policy and Egyptian law.

Other Things to Be Aware Of

• Egyptian Legal Compliance: This policy aligns with Egyptian laws, including consumer protections , data protection, and intellectual property. Statutory rights remain unaffected.
• Owner-Managed vs. As-home-Managed: For Owner-Managed listings, hosts are responsible for ensuring content compliance. For As-home-Managed listings, As-home may review and manage content on behalf of hosts.
• Hotel Bookings: Hotel listings must comply with this policy and Egyptian tourism regulations, with additional content guidelines disclosed in listings.
• Policy Updates: Changes to this policy will comply with As-home’s Terms of Service and be communicated via email or platform notification.

For assistance or to report violations, contact As-home’s 24/7 customer support via the website, mobile app, or email at support@as-home-group.com .

As-home Non-discrimination Policy

Last Updated: June 22, 2025

As-home, an Egypt-based asset management platform, is committed to fostering a diverse and inclusive community where hosts and guests engage in respectful interactions across vacation homes, hotel bookings, long-term rentals, and property sales. Our dedication to inclusion rests on principles of respect and equality, grounded in Egyptian laws, including the Consumer Protection Law and Constitutional protections. We require all users to:

• Agree to our Community Standards, which mandate treating everyone with respect regardless of protected characteristics.
• Abide by this Non-discrimination Policy.

As-home’s Non-discrimination Policy

This policy applies to all As-home activities, including listings for vacation homes, hotels, long-term rentals, commercial spaces, and property sales, as well as interactions involving asset management services (e.g., cleaning or maintenance).

As-home prohibits discrimination by users, including hosts, guests, co-hosts, or co-travellers, based on the following protected characteristics under Egyptian law and As-home’s standards:

• Race
• Religion
• Gender
• Age
• Disability
• Familial status (having children)
• Marital status
• Ethnicity
• National origin
• Pregnancy and related medical conditions

Refusal of Service or Differential Treatment

Users may not deny service or treat others differently due to their protected characteristics or perceived characteristics. Prohibited actions include:

• Declining or cancelling a booking or transaction (e.g., for a vacation home, hotel, or property sale).
• Imposing different terms, conditions, or House Rules (e.g., varying fees, access restrictions, or booking requirements).
• Indicating preferences for or against specific guest types in listings or communications.

Hosts may provide factual information about listings (e.g., amenities or accessibility features) to help guests decide suitability, but the decision to book rests with the guest. Below is guidance on specific characteristics.

Age and Familial Status

Hosts may:

• Provide accurate information about listing features (e.g., lack of child-safety equipment) that may affect guests with children or of certain ages.
• For long-term rentals, set a lawful age minimum (e.g., 21) for the booking guest, if universally applied and disclosed before booking, per Egyptian rental laws (e.g., Law No. 4 of 1996). This applies only to the booking guest, not accompanying children or others.
• Note legal restrictions in listings (e.g., senior-only housing per local regulations).

Hosts may not:

• Assume a listing is unsuitable for guests based on age or familial status.
• Impose different terms, decline bookings, or charge extra fees due to age or familial status, unless required by Egyptian law.

Disability

Hosts may:

• Provide information about accessibility features (or their absence) to allow guests with disabilities to assess suitability.
• For vacation homes or long-term rentals, indicate priority for guests needing accessibility features, supporting those who benefit from them.

Hosts may not:

• Assume a listing is unsuitable for guests with disabilities.
• Prohibit or limit mobility devices (e.g., wheelchairs).
• Charge extra fees for guests with disabilities, including for Service Animals (per As-home’s Accessibility Policy).
• Discourage bookings from guests with disabilities.
• Refuse accessible communication methods (e.g., written communication or interpreters, where available).
• Deny bookings to avoid reasonable accommodation requests (e.g., minor House Rule adjustments). See As-home’s Accessibility Policy for details.

Discriminatory Language

Users may not use language that:

• Calls for exclusion, segregation, or violence.
• Demeans, insults, or stereotypes based on protected characteristics.
• Includes slurs, misgendering, deadnaming (using a transgender person’s pre-transition name), microaggressions, or other hateful speech.

Hateful and Discriminatory Symbols, Images, and Objects

Users may not display symbols, objects, logos, or images that promote hate, stereotype protected characteristics, or convey discriminatory meanings (e.g., symbols associated with hate groups or ethnic discrimination, prohibited under Egyptian law).

Terms of Service and Egyptian Law

As-home’s Terms of Service require compliance with Egyptian laws, including rental regulations, property transaction laws, and consumer protections . Where local laws mandate distinctions conflicting with this policy, hosts may comply with those laws if they present a real risk of legal liability or harm, explaining restrictions factually and non-derogatorily in listings. In the absence of conflicting laws, this policy governs.

How to Report a Violation

If you experience or witness discrimination, report it via:

• The “Report this listing” feature in the As-home app or website.
• Direct contact with As-home’s 24/7 customer support at support@as-home-group.com , including your name, incident details (e.g., date, people involved, reservation number), and evidence, if available.

As-home investigates all discrimination reports, taking action (e.g., content removal, account suspension) per this policy and Egyptian law. If a guest is denied access due to discrimination, As-home’s Open Doors Policy provides booking support to find alternative accommodations, with dedicated teams enforcing this policy.

For more information, review FAQs on As-home’s Non-discrimination Policy.

Other Things to Be Aware Of

• Egyptian Legal Compliance: This policy aligns with Egyptian Constitutional protections (e.g., Article 53) and statutory rights, which remain unaffected.
• Owner-Managed vs. As-home-Managed: For Owner-Managed listings, hosts are responsible for ensuring compliance. For As-home-Managed listings, As-home may enforce this policy on behalf of hosts.
• Hotel Bookings: Hotels must comply with this policy and Egyptian tourism regulations, with additional guidelines in listings.
• Policy Updates: Changes will comply with As-home’s Terms of Service and be communicated via email or platform notification.

For assistance or to report violations, contact As-home’s 24/7 customer support via the website, mobile app, or email at support@as-home-group.com .